Help Desk Supervisor jobs in Maine

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk
  • TalentBurst, Inc.
  • Augusta, ME FULL_TIME
  • Client Tech-Help Desk

    Augusta, ME 04333

    3 Months

    Description :

    • Assist in coordination of testing changes, upgrades and new software.
    • products, ensuring systems will operate correctly in current and future environment.
    • Make recommendations on functional and technical improvements to the environment.
    • Participate in performance and volume analysis and design.
    • Participate in performance improvement activities. Identify and apply
    • potential improvements related to the environment for an application.
    • Provide accurate and complete answers to general use and environment questions in a timely manner.
    • Serve as the point of contact for technology support and services.
    • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
    • Provide desktop computer support.
    • Serve as a point of contact for communication and coordination of service outages.
    • Attend and participate in bi-weekly team and problem review meetings.
    • Manage the retirement and disposal of obsolete or broken computer equipment.
    • Coordinate the procurement and installation of new computer hardware and software.
    • Coordinate virus protection software programs within departments.
    • Understand the installation of software patches and upgrades.
    • Provide input to training and / or documentation materials regarding latest technical and functional design changes.
    • Ensure that all work is documented for future reference.
    • Follow quality standards.
    • Ensure effective and reliable backups are being performed.
    • Communicate accurate and useful status updates.
    • Evaluate and / or recommend purchases of computers, network hardware, peripheral equipment, and software.
    • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
    • Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
    • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
    • Develop and conduct various training and instruction for system users.
    • Identify utilization patterns and their effect on operation / system availability and performance expectations.
    • Ability to work in a team environment.
    • Strong communication skills; both written and spoken.

    Top 3 Skills :

    • Desktop Support
    • Customer Service
    • Documentation

    TB EN

    Last updated : 2024-02-23

  • 1 Month Ago

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Pharmacy Help Desk Associate
  • Public Consulting Group
  • Augusta, ME OTHER
  • Overview Pharmacy Help Desk Associate – MaineCare in Augusta, ME Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with wor...
  • 18 Days Ago

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Help Desk Analyst II
  • Robert Half
  • South Portland, ME OTHER
  • You could join the Robert Half team if you are looking for work as a Help Desk Analyst! We're looking for some with a can-do attitude who is looking to be part of a highly motivated team, so if that's...
  • 21 Days Ago

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Help desk technician
  • Alexander Technology Group
  • Gorham, ME FULL_TIME
  • Alexander Technology Group is currently working with a manufacturing client that is looking to hire a Help Desk Technician to join their team in Gorham, Maine. Key Responsibilities : Install, configur...
  • 4 Days Ago

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Help desk support
  • Vantage Point Recruiting
  • Augusta, ME FULL_TIME
  • The Help Desk Technician will : Assist in coordination of testing changes, upgrades and new software, products, ensuring systems will operate correctly in current and future environment. Make recommen...
  • 1 Month Ago

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NOC Help Desk Agent
  • Connection
  • Remote, ME FULL_TIME
  • Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their work...
  • 2 Months Ago

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Coordinator
  • Kingscott Associates
  • Kalamazoo, MI
  • The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/24/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/24/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,296 to $93,136

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019