Help Desk Supervisor jobs in Lawrence, KS
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Help Desk Assistant
- University of Kansas
-
Lawrence, KS
FULL_TIME
-
Position Overview
Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware.org) to take on various software support activities as part of an engaged, supportive, and friendly workgroup of professional software engineers, students, and museum scientists. Support activities are varied and will be designed to take advantage of your existing skills and experience and build career-valuable expertise. You will learn modern, practical, data science and software support methods working with museum scientists from around the world. Responsibilities include solving software issues, testing software, and other computer-related tasks. No prior experience with Specify Software or research software is necessary, as we provide comprehensive training on our mission to provide global software for documenting the world's plant and animal species. We have a large, comfortable office space in Dyche Hall next to the Kansas Union.
Our student team members have consistently raved about their experience working with us, and we believe that if you are a smart, creative, and detail-oriented individual with a drive to succeed, you will find this to be a fulfilling and enjoyable opportunity. Join a supportive and engaging team of professional software engineers, students, and museum scientists from around the world as you develop a deeper understanding of the field and expand your skill set.
Job Description
- 25% Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
- 20% Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software, no experience with Specify needed).
- 20% Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
- 15% Create and track user-reported issues using a variety of channels such as email and GitHub.
- 5% Create documentation on different aspects of the use and implementation of the software.
- 5% Assist with special projects, administrative reports, and other duties as assigned.
- 5% Participate in weekly staff meetings, describing activities and surfacing issues as they arise for discussion.
- 5% Interact with Specify software users to help resolve their issues.
Required Qualifications
- Undergraduate student in good standing at the University of Kansas. (No graduate students, please.)
- Good verbal and written communication skills as evident in application materials and an informal interview.
- Good working knowledge using Windows, macOS, or Linux operating systems.
- Need to be available to work a minimum of 14 hours per week during the Fall and Spring semesters, and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed, during the hours of 8 AM-5 PM, Monday through Friday. Must be available starting Spring 2023 and ideally during the summer half or full-time, and then into Fall 2023. Planned vacations and breaks from campus are fine.
Preferred Qualifications
- Familiarity with Excel, MySQL, MariaDB, Postgres, or similar spreadsheet and database software.
- Ability to interact openly and communicate clearly with teammates, and the ability to prioritize, schedule, and complete project tasks.
- Strong problem-solving skills and the ability to learn quickly
Additional Candidate Instructions
A complete application consists of the online application, cover letter, and resume. Only complete applications will be considered.
Applications will be accepted until a successful candidate is selectedContact Information to Applicants
Theresa Miller (tlammer@ku.edu)Advertised Salary Range
$16.00/hrWork Schedule
flexible work hours, 14-20 during the school year, up to 40 during breaksApply to JobPosting Information
- Posting ID: 27062BR
- Department: Biodiversity Institute
- Primary Campus: University of Kansas Lawrence Campus
- Reg/Temp: Temporary
- Employee Class: S-Student
- 17 Days Ago
HELP DESK TECHNICIAN I
- Berry Global, Inc
-
LAWRENCE, KS
FULL_TIME
- Overview About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by...
- 18 Days Ago
Help Desk Analyst
- Information Technology Group
-
Topeka, KS
FULL_TIME
- Job Details Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic suppor...
- 1 Month Ago
Summer Help Needed
- McDonald's Franchisee
-
HIAWATHA, KS
FULL_TIME
- Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
- 19 Days Ago
Summer Help Needed
- McDonald's Franchisee
-
SENECA, KS
FULL_TIME
- Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
- 19 Days Ago
IST Summer Help
- County of Geary, KS
-
Junction, KS
FULL_TIME
- The job duties of the Summer Help include but are not limited to provide road and bridge maintenance and construction, construction and maintenance materials handling, and facilities maintenance; and ...
- 30 Days Ago
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0 Help Desk Supervisor jobs found in Lawrence, KS area
Intern - Ticket Sales & Service
- AEG
-
Riverside, MO
- Join the Team. Kansas City Current is home to the best-in-class training facility and the first stadium built for a wome...
- 4/18/2024 12:00:00 AM
Janitorial Supervisor
- Extra Hands Services, Inc.
-
Lawrence, KS
- Extra Hands Services, Inc., is seeking a qualified Janitorial Supervisor to oversee and maintain the cleanliness and ove...
- 4/18/2024 12:00:00 AM
Family Medicine Bilingual Patient Service Representative
- Heartlandhealth
-
Lawrence, KS
- **Family Medicine Bilingual Patient Service Representative** Primary Care Lawrence, Kansas Minimum Experience **Entry-le...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Companalyst
-
Olathe, KS
- * Customer Service Representative in Medical Transportation Management (MTM) **Customer Service Representative** POSTED ...
- 4/16/2024 12:00:00 AM
Administrator-Construction
- First Construction LLC
-
Lawrence, KS
- Job Description Job Description General Position Summary: Provides administrative duties for construction projects. Thes...
- 4/15/2024 12:00:00 AM
FLOAT LEAD - Patient Service Rep
- The University of Kansas Health System
-
Kansas City, KS
- Position Title FLOAT LEAD - Patient Service Rep Bell Hospital Position Summary / Career Interest: The Patient Service Re...
- 4/14/2024 12:00:00 AM
Customer Service Specialist (Hiring Immediately)
- Extra Space Storage LP
-
Kansas City, KS
- **Job Description** As a **Customer Service Specialist**, you will have the opportunity to be part of a diverse team wit...
- 4/14/2024 12:00:00 AM
Patient Service Rep Lead- Westwood Cancer Clinic Full Time Days
- The University of Kansas Health System
-
Mission, KS
- Position Title Patient Service Rep Lead- Westwood Cancer Clinic Full Time Days Days - Full Time Westwood Administration ...
- 4/14/2024 12:00:00 AM
About Lawrence, Kansas
Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University.
Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,985 to $91,470
Lawrence, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Supervisor do?
Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020