Help Desk Supervisor jobs in Janesville, WI

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Kaiser Transport
  • Janesville, WI FULL_TIME
  • The Help Desk Technician will assist employees with any issues involving their computer hardware, communication software, or computer applications. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems. The position will configure and install computers, diagnose problems, log issues and work at resolving helpdesk tickets in the ticketing system. Come join a fast growing company with opportunities to gain experience with many other technologies within our environment.

    • Location: Kaiser Transport in Milton, WI (This is not a remote position)
    • Travel <5% of the time

    Essential Functions:

    • Assist with monitoring, triaging, and escalating incoming requests and incidents
    • Support internal and remote employees with technical issues related to connectivity, hardware, and software
    • Perform regular maintenance, upgrades, performance monitoring and tuning of desktop equipment as required
    • Diagnose hardware and software problems
    • Assist other IT staff members as needed

    Qualifications:

    • Strong customer service skills
    • Associates degree with at least one year of relevant help desk experience, or two years of relevant help desk experience without a degree or a combination of both education and experience
    • Strong trouble shooting skills
    • Basic Windows server experience (2012R2-2019)
    • Basic Network knowledge and experience
    • Eligible to work in the US

    Experience preferred:

    • Experience with Office 365 administration
    • Experience managing users and computers in Microsoft Active Directory

    Competencies & Skills:

    • High Level of customer service
    • Ability to work in fast paced environment
    • Excellent communication skills both verbal and written
    • Self-motivated and proactive
    • Strong team skills and ability to work independently
    • Demonstrated ability to work productively with wide range of people
    • Strong organizational, problem-solving, and analytical skills; to manage priorities and workflow
  • 24 Days Ago

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IT Help Desk Intern
  • Wahl Clipper Corporation
  • Sterling, IL INTERN
  • WAHL EMPOWERS PEOPLE TO BE THEIR BEST! Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill...
  • 24 Days Ago

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Help Desk/Resolution Specialist
  • The Computer Center
  • Janesville, WI FULL_TIME
  • Foot-In-The-Door Help Desk / Resolution Specialist If you are an IT fanatic that’s either just starting out and trying to break into the industry, or are unhappy with your current, nowhere-to-grow Hel...
  • 1 Day Ago

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Help Desk Analyst II
  • Robert Half
  • Monroe, WI FULL_TIME
  • Job DetailsDescription Job Title: IT Support TechnicianJob SummaryRobert Half is currently seeking an experienced IT Support Tech for our client in Southern Wisconsin. This is a Direct/Permanent Hire ...
  • 6 Days Ago

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Help desk technician
  • EverStaff
  • Freeport, IL FULL_TIME
  • Everstaff is seeking a Help Desk Technician for a dynamic company in Freeport, IL. Key Responsibilities Follow up on pending requests, ensuring timely resolutions. Assist in user onboarding by creatin...
  • 1 Month Ago

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Fast Response Help Desk Engineer
  • Palmetto Technology Group, Inc.
  • Dekalb, IL FULL_TIME
  • As a Fast Response Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:The Client experience On-site / Remote serviceDocumentation of C...
  • 6 Days Ago

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0 Help Desk Supervisor jobs found in Janesville, WI area

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LU-Help Desk Analyst - Remote & Madison, WI
  • FOCUSED HR SOLUTIONS LLC
  • Madison, WI
  • * * Candidates MUST be local to WI. This role is currently 100% remote, but subject to change at any time. The selected ...
  • 3/28/2024 12:00:00 AM

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Patient Care Technician - PCT (Will Train)
  • Fresenius Medical Care
  • Janesville, WI
  • POSITION FEATURES: * Janesville clinic address: 1407 Creston Park Drive, Janesville, WI 53545 * Clinic hours: Mon-Sat 4a...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Roscoe, IL
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/28/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Oconomowoc, WI
  • Optum
  • Fort Atkinson, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/26/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Oconomowoc, WI
  • Optum
  • Honey Creek, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • Dousman, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

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Per Diem Patient Access Registration Representative - Waukesha, WI
  • Optum
  • North Prairie, WI
  • Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in hea...
  • 3/25/2024 12:00:00 AM

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Desktop Support Technician-Onsite
  • Ovation Workplace Services Inc.
  • Beloit, WI
  • Job Description Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to...
  • 3/25/2024 12:00:00 AM

Janesville is a city in southern Wisconsin, United States. It is the county seat and largest city of Rock County, and the principal municipality of the Janesville, Wisconsin, Metropolitan Statistical Area. As of the 2010 census, the city had a population of 63,575. According to the United States Census Bureau, the city has a total area of 34.45 square miles (89.23 km2), of which 33.86 square miles (87.70 km2) is land and 0.59 square miles (1.53 km2) is water. The city is divided by the Rock River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,197 to $94,281
Janesville, Wisconsin area prices
were up 1.3% from a year ago

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