Help Desk Supervisor jobs in Hartford, CT

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk
  • Global Channel Management, Inc.
  • Windsor, CT FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.  QualificationsKnowledge & Experience: Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume.Associate's Degree in Computer Science, Engineering or a directly related field.A Certification preferredTwo to four years of professional IT experience.Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staffs.2nd level technical support experience in a fast-paced Financial support center with a high incoming phone call volume. highly desiredAdditional Information$18/HR/hr6 months
  • 1 Month Ago

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Help Desk Technician L1
  • Ledgent Technology
  • Manchester, CT FULL_TIME
  • Job Details100% Onsite L1-L2 Northern CT! Help Desk Support (Onsite)Job Responsibilities:* Quick and efficient resolution of advanced issues from Level 1 techs or end-users requiring more in-depth kno...
  • 15 Days Ago

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Help Desk Analyst II
  • Robert Half
  • East Hartford, CT OTHER
  • If you're a Help Desk Analyst candidate, consider this Robert Half opportunity. We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. Can you r...
  • 9 Days Ago

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IT Help Desk Analyst
  • ClientSolv Technologies
  • Hartford, CT OTHER
  • Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technol...
  • 1 Month Ago

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Help Desk Coordinator
  • Town of Vernon
  • Vernon, CT FULL_TIME
  • JobID: 729 Position Type: Data Processing Date Posted: 9/21/2023 Location: Annex Building Town of Vernon Help Desk Coordinator Bargaining Unit: Professionals (can be found on the Town website https://...
  • 20 Days Ago

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Help Desk Technician
  • Ramsoftsystems inc
  • Windsor, CT FULL_TIME
  • Job Title: Field Engineer 4Location (On-site, Remote, or Hybrid?): Windsor Locks, CT (onsite)Contract Duration: Contract until 01/25/2025FE 4 Job Description: As a Field Engineer 4, you will work in a...
  • 25 Days Ago

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0 Help Desk Supervisor jobs found in Hartford, CT area

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OR Perioperative Coordinator (RN)
  • Hartford HealthCare
  • Hartford, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 2 Shift Details: 40 hours a week, shifts may var...
  • 4/19/2024 12:00:00 AM

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Part-Time Patient Coordinator (Saturday's)
  • Benevis
  • Holyoke, MA
  • Overview: Cortland Dental and Braces - Holyoke (west), MA Part-Time Patient Coordinator (Saturday's) Work for a company ...
  • 4/18/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr
  • Northampton, MA
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 4/18/2024 12:00:00 AM

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Public Health Advisor
  • Department Of Health And Human Services
  • Hartford, CT
  • Summary As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In a...
  • 4/18/2024 12:00:00 AM

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Regional Transaction Coordinator
  • William Raveis Real Estate
  • Cheshire, CT
  • Job Description Job Description William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real esta...
  • 4/16/2024 12:00:00 AM

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IT Endpoint Support Specialist
  • Center for Human Development
  • Springfield, MA
  • ** IT Endpoint Support Specialist** **Job Category****:** Administrative Support **Requisition Number****:** ITSUP004578...
  • 4/16/2024 12:00:00 AM

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Patient Services Coordinator/Customer Service Coordinator
  • Physical Therapy & Sports Medicine Centers
  • Westbrook, CT
  • Job Description Job Description Physical Therapy & Sports Medicine Centers (PTSMC) is seeking a Part-Time Patient Servic...
  • 4/16/2024 12:00:00 AM

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Ophthalmology Assistant - Farmington/Glastonbury - 40 hours
  • Connecticut Children's Medical Center
  • Farmington, CT
  • SUMMARY Works directly with patients, parents and doctors and strives for 100% patient satisfaction and positive outcome...
  • 4/15/2024 12:00:00 AM

Hartford is the capital city of Connecticut. It was the seat of Hartford County until Connecticut disbanded county government in 1960. The city is nicknamed the "Insurance Capital of the World", as it hosts many insurance company headquarters and is the region's major industry. It is the core city in the Greater Hartford area of Connecticut. Census estimates since the 2010 United States Census have indicated that Hartford is the fourth-largest city in Connecticut, behind the coastal cities of Bridgeport, New Haven, and Stamford. Hartford was founded in 1635 and is among the oldest cities in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$81,974 to $104,163
Hartford, Connecticut area prices
were up 1.7% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020