Help Desk Supervisor jobs in Green Bay, WI

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Tech
  • Northern Waters Casino Resort
  • Watersmeet, MI FULL_TIME
  • Job Description

    Job Description




    DESCRIPTION:
    Technician I would focus on backend infrastructure including servers, firewalls, switches, and network cabling. Additionally, this position may require development or maintenance of internally written applications, websites, and services.


    RESPONSIBILITIES:
    Provide excellent service to guests, internal and external, through active guest engagement and positive attitude.

    Shall be required to read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, IT Department Policy and Procedure Manual.

    Supports the IT Service Help desk functions.

    Supports and implements various servers and networked services.

    Supports and implements firewalls and switches.

    Installs hardware and installs software.

    Consistently mentors the Computer Technician I and II position.


    Due to the dynamic Casino Environment from time to time, we require employees to be flexible and assume other responsibilities assigned by management.

  • 2 Days Ago

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Help Desk Tech II
  • Northern Waters Casino Resort
  • Watersmeet, MI FULL_TIME
  • POSTED: December 21st, 2023 DEADLINE: Until Filled JOB DESCRIPTION POSITION: Help Desk Tech II DEPARTMENT: IT LOCATION: Northern Waters Casino Resort SUPERVISOR: IT Director EMPLOYMENT: Full Time SALA...
  • 5 Days Ago

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Help Desk Technician
  • TEKsystems c/o Allegis Group
  • Green, WI FULL_TIME
  • Job DetailsAre you ready for an exciting opportunity to start a new position as Help Desk Support Technician? We're looking for a skilled professional who can provide top-notch technical assistance to...
  • 11 Days Ago

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IT Help Desk--Green Bay, WI (onsite)
  • Beacon Hill Staffing Group
  • Green, WI FULL_TIME
  • Job DetailsPosition Description:The IT Help Desk Technician provides solutions to our employees that will rapidly restore normal service operation. This position is responsible for 1st level IT suppor...
  • 13 Days Ago

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Front Desk Supervisor (Hourly)
  • Menominee Casino Resort
  • Keshena, WI FULL_TIME
  • Menominee Casino Resort MENGMINEE CAStND RESORT 1st Posting Position Front Desk Supervisor (Hourly) Job Status Full—Time Minimum Age 21 Wage $17.65 Date Posted Wednesday. September 20, 2023 8:00:00 AM...
  • 26 Days Ago

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Front Desk Supervisor | Full Time | Year Round | $20.00 an Hour
  • The Landmark Resort Rental MGMNT CO
  • Egg Harbor, WI FULL_TIME
  • Description: Assist the Front Desk Manager to direct and coordinate the activities of the Front Office operation (Front Desk, Reservation, and Information) to provide efficient and courteous service t...
  • 4 Days Ago

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0 Help Desk Supervisor jobs found in Green Bay, WI area

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Green Bay, WI
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/27/2024 12:00:00 AM

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Construction Manager - Green Bay, WI
  • Bilfinger
  • Green Bay, WI
  • Construction Manager - Green Bay, WI Our Team The Bilfinger group of companies enhances the efficiency of assets, ensure...
  • 3/27/2024 12:00:00 AM

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Office Assistant Administrative Assistant
  • Technology Architects, Inc
  • Green Bay, WI
  • Job Description Job Description An Office Assistant is responsible for handling clerical tasks within our office environ...
  • 3/27/2024 12:00:00 AM

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Lead Customer Service Representative
  • Schneider National, Inc.
  • Green Bay, WI
  • Job Description - Lead Customer Service Representative (213775) **Job Description** Lead Customer Service Representative...
  • 3/26/2024 12:00:00 AM

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Dave & Buster's - Cashier - Urgently Hiring
  • Dave & Buster's
  • Green Bay, WI
  • Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of p...
  • 3/25/2024 12:00:00 AM

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Construction Manager - Green Bay, WI
  • Bilfinger Industrial Services Inc.
  • Green Bay, WI
  • Construction Manager - Green Bay, WI Our Team The Bilfinger group of companies enhances the efficiency of assets, ensure...
  • 3/24/2024 12:00:00 AM

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Manufacturing Engineer II - Located in Grafton, ND
  • Marvin
  • Green Bay, WI
  • Do you enjoy working as part of a team? Would you thrive in a manufacturing environment? If yes, consider joining Marvin...
  • 3/24/2024 12:00:00 AM

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Category Merchandise Manager - Meat
  • The Judge Group
  • Green Bay, WI
  • Purpose:Oversee daily operation of department and category functions and works closely with merchandising management tea...
  • 3/24/2024 12:00:00 AM

Green Bay is a city in and the county seat of Brown County in the U.S. state of Wisconsin, at the head of Green Bay, a sub-basin of Lake Michigan, at the mouth of the Fox River. It is 581 feet (177 m) above sea level and 112 miles (180 km) north of Milwaukee. The population was 104,057 at the 2010 census. Green Bay is the third-largest city in the state of Wisconsin, after Milwaukee and Madison, and the third-largest city on Lake Michigan's west shore, after Chicago and Milwaukee. Green Bay is home to the National Football League's Green Bay Packers. Green Bay is the principal city of the Gree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,938 to $92,682
Green Bay, Wisconsin area prices
were up 1.3% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020