Help Desk Supervisor jobs in Georgia

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Supervisor - Janus
  • Janus International Group
  • Temple, GA FULL_TIME
  • Overview

    Perform overall planning, organization, and execution of all functions of the help desk related to supporting user based operations.

    Responsibilities

    • Direct, support and prioritize help desk technicians.
    • Track Help Desk trends and tickets to ensure timely and proper completion of all assigned tasks.
    • Identify problem patterns and device solutions to enhance service quality while reducing or preventing future issues.
    • Monitor daily operation of the Help Desk and provide frequent feedback to staff on matters regarding customer service, technical expertise, deadlines, and prioritizing.
    • Develop and document processes for Help Desk operations. Analyze and report on Help Desk activities and documented resolutions.
    • Provide Tier 1 and Tier 2 technical assistance in response to calls, emails, and tickets in the use of software, hardware and computer malfunctions.
    • Assist other Help Desk team members with support call or ticket resolution.
    • Collaborate with IT Manager to select appropriate levels of hardware, software, and services during annual budgeting process. Contribute to weekly, and quarterly meetings and reports. Communicate plans, progress, and issues in a timely manner.
    • Supervise special projects where appropriate.
    • Maintain current knowledge of changing and growing technologies through reading, training, and both formal and informal professional development in the fields of technology and customer services. Actively contribute to ongoing process improvement department-wide.
    • Perform other related duties as assigned.

    Qualifications

    • Bachelor’s degree preferred. 3-year minimum experience supporting a Microsoft Server environment.
    • Previous supervisor experience required.
    • Strong customer service skills and ability to interact with various levels of management.
    • Problem solving and interpersonal skills with emphasis on patience and tact.
    • Ability to communicate well, both written and verbal, at all levels of the organization.

    PHYSICAL DEMANDS:

    • Regularly required to sit, stand, and walk. Ability to lift computers, weight up to 50 pounds.. Ability to stoop, bend and crawl.
    • Ability to travel and availability after hours in case of emergency situations.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
  • 14 Days Ago

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Care supervisor
  • Help at Home
  • Brunswick, GA FULL_TIME
  • Help at Home is hiring a Care Supervisor! Offering weekly pay! Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of...
  • 1 Day Ago

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Care supervisor
  • Help at Home
  • Valdosta, GA FULL_TIME
  • Help at Home is hiring a Care Supervisor! Offering weekly pay! Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of...
  • 1 Month Ago

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Help desk
  • Jobot
  • Conyers, GA FULL_TIME
  • This Jobot Job is hosted by : Kelly Zupan Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary : $55,000 - $70,000 per year A bit about us : We are a con...
  • 22 Days Ago

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Help Desk
  • Robert Half
  • Statesboro, GA OTHER
  • Help Desk Level 1 Technician, you will be the first point of contact for our users experiencing IT issues. Your primary responsibility will be to provide technical support and guidance to resolve prob...
  • 14 Days Ago

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Help Desk Specialist
  • Advanced IT Concepts (AITC)
  • Fort Stewart, GA FULL_TIME
  • Job Title: Help Desk Specialist Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Stewart, GA COMPANY OVERVIEW AITC is a fast-growing, proven Information Technolog...
  • 19 Days Ago

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,777 to $93,747

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019