Help Desk Supervisor jobs in Fort Worth, TX

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk
  • Spero LLC
  • Fort Worth, TX FULL_TIME
  • Job Summary:

    50% On-site

    We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary and educator, providing centralized end-user support and assist with system navigation, business process understanding, and manpower-related issues. The analyst will be expected to multitask, manage shifting priorities, and work independently to complete tasks and deadlines.
    Responsibilities:

    • Provide centralized end-user support for engineering systems and reports.
    • Follow standard help desk procedures for troubleshooting, diagnosis, and resolving functional issues related to software applications.
    • Assist end users with system navigation, business process understanding, and manpower-related issues.
    • Identify and escalate technical or training issues to the appropriate parties.
    • Provide day-to-day business application support, including troubleshooting, development of remediation plans, and resolution of issues.
    • Apply analytical thinking, deductive reasoning, and problem-solving techniques to resolve customer issues.

    Requirements:
    • Prior helpdesk/support desk and customer service experience.
    • Excellent interpersonal and communication skills.
    • Ability to multitask, manage shifting priorities, and work independently to completion of tasks and deadlines.
    • Strong familiarity with the Microsoft Office suite of tools.
    • Ability to apply analytical thinking, deductive reasoning, and problem-solving techniques effectively.
    • This is a full-time position that offers a competitive salary and benefits package. If you have a track record of providing exceptional customer support and are familiar with engineering systems and reports, we encourage you to apply.
  • 20 Days Ago

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Help Desk
  • Spero LLC
  • Worth, TX FULL_TIME
  • Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
  • 7 Days Ago

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Help Desk Support
  • Privia Medical Group North Texas
  • Fort Worth, TX FULL_TIME
  • Job Type: Full-Time In Office Title: Helpdesk Support DUTIES: Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software. Capture end-user, associated problem ...
  • 5 Days Ago

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Help Desk Technician
  • Herzog
  • Fort Worth, TX OTHER
  • OverviewHerzog Contracting Corp. is currently seeking a Help Desk Technician in Fort Worth, TX to join our team. The Help Desk Technician is responsible for providing technical assistance and support ...
  • 6 Days Ago

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IT Help Desk
  • Geopaqlogic Staffing
  • Fort Worth, TX CONTRACTOR
  • Job Title: Warehouse _IT Help Specialist Contract Period: 1yr Extension Work Address: 9450 Burleson Cardinal Rd. Fort Worth 76140 Work Hours: 8:00 - 17:00 Job Function/Description: Provide regular rep...
  • 8 Days Ago

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Help Desk Technician II
  • Yesway
  • Fort Worth, TX FULL_TIME
  • Who We Are: Yesway is one of the fastest-growing convenience store operators in the United States. Established in 2015, Yesway is a multi-branded platform headquartered in Fort Worth, Texas, which ope...
  • 9 Days Ago

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0 Help Desk Supervisor jobs found in Fort Worth, TX area

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AM/PM Weekday/Weekend Part Time Customer Experience Associate
  • Eight Under Golf
  • Irving, TX
  • Job Description Job Description Company: Eight Under Golf About Us: Eight Under is a premier indoor golf facility that o...
  • 3/28/2024 12:00:00 AM

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Customer Service Engineer
  • Prototype IT
  • Lewisville, TX
  • **If so, just enter your information and resume in each opportunity to get started. We currently only accept resumes onl...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Davids Bridal Inc.
  • Hurst, TX
  • **Customer Service Representative** NOW HIRING Location TX - Hurst Area Store Hourly Careers Category Retail - Sales Sha...
  • 3/28/2024 12:00:00 AM

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Bilingual Call Center Representative
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $15.00 - $19.00 / hour BENEFITS &...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent (Mid-Shift)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCA...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent (Weekend)
  • MCI Careers
  • Dallas, TX
  • LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCA...
  • 3/28/2024 12:00:00 AM

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Service Advisor
  • AutoNation, Inc.
  • Fort Worth, TX
  • AutoNation Ford South Fort Worth At AutoNation, doing whats right by the customer comes standard at 300 locations coast ...
  • 3/25/2024 12:00:00 AM

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Service Advisor
  • AutoNation Ford South Fort Worth
  • Fort Worth, TX
  • Overview: At AutoNation, doing whats right by the customer comes standard at 300 locations coast to coast, so its no won...
  • 3/25/2024 12:00:00 AM

Fort Worth is located in North Texas, and has a generally humid subtropical climate. It is part of the Cross Timbers region; this region is a boundary between the more heavily forested eastern parts and the rolling hills and prairies of the central part. Specifically, the city is part of the Grand Prairie ecoregion within the Cross Timbers. According to the United States Census Bureau, the city has a total area of 349.2 square miles (904 km2), of which 342.2 square miles (886 km2) is land and 7.0 square miles (18 km2) is covered by water. It is a principal city in the Dallas–Fort Worth metropl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,087 to $94,142
Fort Worth, Texas area prices
were up 2.2% from a year ago

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The Help Desk Supervisor manages the front desk team and activities.
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Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
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