Help Desk Supervisor jobs in Fairfield, CT

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Technician
  • ReGenerating Solutions, Inc
  • Fairfield, CT FULL_TIME
  • ReGenerating Solutions, Inc. a technology consulting firm located in Fairfield, CT, is looking for several candidates to enhance its help desk support team. Manager and entry level positions are available. Positions require a BS degree and individuals who are a motivated self-starter with good communication skills. Responsibilities will include assisting and handling support calls from clients and create the initial ticket. Entry level positions will resolve all Level I end-user problems over the phone; pass all Level II requests to a Level II; Handle computer repair and installation of business technology equipment. Manager position will oversee helpdesk opperations and all aspects of client support and system design.

    Employee benefits package. EOE

    Job Type: Full-time

    Pay: $20.00 - $50.00 per hour

    Benefits:

    • 401(k)
    • Health insurance
    • Paid time off
    • Retirement plan

    Experience level:

    • 1 year

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Education:

    • Bachelor's (Preferred)

    Experience:

    • Help desk: 1 year (Preferred)
    • Windows: 1 year (Preferred)

    Work Location: In person

  • 3 Days Ago

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Help desk technician
  • Oakridge Staffing
  • Shelton, CT FULL_TIME
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job Provide 1st level technical assistance and support for incoming queries and issue...
  • 3 Days Ago

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Help Desk Technician
  • Alpha Net Consulting LLC
  • Monroe, CT CONTRACTOR
  • Help Desk Specialist Responsibilities: Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, a...
  • 10 Days Ago

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Help desk specialist
  • Oakridge Staffing
  • Shelton, CT FULL_TIME
  • Global manufacturing company has an immediate opening for a Desktop Support Specialist for their Shelton, CT headquarters. IT Responsibilities : Provide friendly and timely solutions to tickets from l...
  • 27 Days Ago

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Level 1 Help Desk Analyst
  • CareerFactor, LLC
  • Shelton, CT FULL_TIME,CONTRACTOR
  • We have a Level 1 technical support position for someone with at least 1 year of corporate help desk / computer support experience and/or 1 year working at your college on the University's support tea...
  • 3 Days Ago

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IT Help Desk Representative (on site)
  • Sikorsky Financial Credit Union
  • Stratford, CT FULL_TIME
  • Why Join the Sikorsky Credit Union Team? Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 4 years in a row. We are one of the largest credit unions in the state, with over $...
  • 1 Month Ago

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0 Help Desk Supervisor jobs found in Fairfield, CT area

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Patient Service Representative - Outpatient Rehab (Per Diem)
  • Hartford HealthCare
  • Milford, CT
  • Work where*every moment matters*. Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in ...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative, 35 Hours/Week
  • Hartford Dispensary
  • Branford, CT
  • Starting Pay Rate: $20.00 Actual pay will be determined based on several factors. These may include education, work expe...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Junior Helpdesk Support Specialist
  • Jovia Financial
  • Westbury, NY
  • ** Junior Helpdesk Support Specialist** **Job Category****:** Back Office **Requisition Number****:** JUNIO02198 Showing...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • David's Bridal, LLC.
  • Danbury, CT
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/27/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • Somers, NY
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 3/26/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr
  • Somers, NY
  • About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
  • 3/26/2024 12:00:00 AM

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Dental Receptionist- Patient Care Coordinator
  • Seth A Keiles DMD & Dana G Keiles
  • Yorktown Heights, NY
  • Job Description Job Description DENTAL FRONT OFFICE Looking for a SMART team player Very fast paced Multi-specialty Dent...
  • 3/25/2024 12:00:00 AM

The town is on the shore of Long Island Sound. According to the United States Census Bureau, the town has a total area of 31.3 square miles (81 km2), of which 30.0 square miles (78 km2) is land and 3.4 square kilometres (1.3 sq mi), or 4.15%, is water. The Mill River, the waters of which feed Lake Mohegan, flows through the town. Fairfield consists of many neighborhoods. The best known are wealthy Southport, where General Electric Chief Executive Officer Jack Welch lived for many years, and Greenfield Hill, with its large areas, famous dogwood trees, and picturesque green with its white-spi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$86,373 to $109,753
Fairfield, Connecticut area prices
were up 1.7% from a year ago

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