Help Desk Supervisor jobs in Eau Claire, WI

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk
  • Group Health Cooperative of Eau Claire
  • Altoona, WI OTHER
  • Position Purpose

    The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.

    Essential Position Functions
    • Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
    • Ensure adherence to IT policies and procedures, aligning activities.
    • Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
    • Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
    • Communicate effectively with users, providing assistance in a user-friendly manner.
    • Support IT inventory management activities, ensuring accurate tracking of assets.
    • Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
    • Assist in documenting IT processes and troubleshooting procedures.
    • Comply with all company policies and procedures, aligning activities.
    Minimum Requirements of the Position
    • Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
    • Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
    • Exposure to or basic development of effective written and oral communication skills.
    • Exposure to or basic development of collaborative teamwork skills.
    • Aptitude for developing problem-solving skills in an IT support context.
    • Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
    This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.
  • 4 Days Ago

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IT Help Desk Technician
  • First Supply LLC
  • La Crosse, WI FULL_TIME
  • Overview The IT Help Desk Technician will provide support to users of the organization’s technical products or services. This position plays a critical role in ensuring our employees have seamless acc...
  • 28 Days Ago

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Help Desk Technician
  • Saint Mary's University
  • Winona, MN FULL_TIME
  • Overview and Responsibilities Saint Mary’s University of Minnesota is seeking to hire a Help Desk Technician on the Winona Campus. This position is responsible for providing computer and help desk sup...
  • 1 Month Ago

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Help Desk Technician I
  • IDEMIA
  • Minnesota, MN FULL_TIME
  • OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We a...
  • 2 Months Ago

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IT Help Desk Technician - Hybrid
  • WCCU Credit Union
  • Westby, WI FULL_TIME
  • This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the f...
  • 3 Days Ago

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Line Worker-Summer Help
  • Marathon Cheese Corporation
  • Medford, WI FULL_TIME
  • Core Hours 1st Shift: Monday - Friday 6:00 am to 2:00 pm. *Saturday hours are generally 6:00 am to 12:00 pm. Availability of Saturday hours are dependent on production and staffing needs. 2nd Shift: M...
  • 7 Days Ago

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0 Help Desk Supervisor jobs found in Eau Claire, WI area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Eau Claire, WI
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Inbound Phone Support Agent - Work From Home>
  • Signpost
  • Eau Claire, WI
  • [Call Center / Fully Remote] - Anywhere in U.S. / $17+ per hour / Health, dental, and vision / 401k / PTO / Equipment pr...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Eau Claire, WI
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Receptionist - Assisted Living
  • Oaks Gardens Place
  • Altoona, WI
  • About LakeHouse Senior Living LakeHouse Senior Living proudly manages 39, care- and lifestyle-focused Active Independent...
  • 3/27/2024 12:00:00 AM

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Service Deli Clerk
  • Costco
  • Eau Claire, WI
  • Job Description Prepares, packages, and labels meals, entrees, salads, party trays, rotisserie chicken, ribs, sushi, and...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Eau Claire, WI
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/27/2024 12:00:00 AM

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PT Customer Support - Work From Home>
  • Yiftee
  • Eau Claire, WI
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay - As a Customer Support Rep you'll: Support ticke...
  • 3/27/2024 12:00:00 AM

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Peer Tutor (Part-time)
  • Chippewa Valley Technical College
  • Eau Claire, WI
  • Overview and Responsibilities: These are part-time employment opportunities for individuals to tutor students needing ad...
  • 3/24/2024 12:00:00 AM

Eau Claire is located at 44°49′N 91°30′W / 44.817°N 91.500°W / 44.817; -91.500, (44.8146, −91.4927) approximately 90 miles (145 kilometers) east of Minneapolis and St. Paul, Minnesota. The city is located on the northern fringes of the Driftless Zone. The city was founded near the confluence of the Eau Claire and Chippewa rivers as three separate settlements. The main section of downtown is on the site of the original village, where Stephen McCann, in partnership with J. C. Thomas, put up three buildings in 1845. Although these structures were erected to establish a claim to the land they s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,790 to $92,493
Eau Claire, Wisconsin area prices
were up 1.3% from a year ago

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