Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Job Description
Interested in working any job or unsure of where you would fit at Caraluzzi's? Apply to this position to be considered for positions across our organization.
If you are a positive, customer oriented team player that has a desire to learn and enjoys working in a fast paced environment, then we'd love to have you join our team!
About Us :
Caraluzzi's is a family owned & operated group of markets that prides itself on delivering incredible service to our customers.
Hard work & innovation are at the roots of our growth and success since we started in 1949. Today, with locations across the Greater Danbury area we are committed to being the market of choice by satisfying the diverse and changing needs of our customers & employees.
Our employees are our greatest assets and we continuously invest & develop them.
So whether you are looking for a part time job or a life time career, Caraluzzi's offers a great work environment for you to grow & develop.
Apply now to be part of one of the industry's most progressive independent grocers!
Our Values :
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