Help Desk Supervisor jobs in Delaware

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Wilmington, DE FULL_TIME
  • Title: Help Desk Analyst 3
    Contract Details:
    Location: Dover, DE
    (Travel to New Castle and Kent County from Time to Time)
    Interview: In Person
    100% Onsite
    Duration: 5-6 months
    Shift: 7:30am to 3:30pm
    Help Desk Analyst - Job Description/Required Skills:
    • This position will serve as a contact for level 1 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
    • This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions.
    • Experience with a variety of call-tracking software and systems.
    • Must be able to work independently and work in a team environment, and complete assigned tasks.
    • Communication skills both written and spoken is a must.
    • Must be energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff.
  • 22 Days Ago

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Help Desk Technician
  • TechSolutions, Inc.
  • Wilmington, DE FULL_TIME
  • Tired of the same old, same old? Looking for a position that will allow you to show what you know?TechSolutions has an immediate opening for an entry-level Help Desk Technician working in an MSP envir...
  • 3 Days Ago

F
Help Desk Support
  • firstPRO Inc.
  • Wilmington, DE FULL_TIME
  • firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law...
  • 4 Days Ago

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Help Desk Analyst
  • Incubation Systems Private Limited
  • Dover, DE CONTRACTOR
  • The Delaware Department of Education, Technology and Data Office is looking for an energetic, motivated, and professional help desk analyst to provide excellent customer service to department staff. T...
  • 6 Days Ago

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Help Desk Analyst
  • Information Consulting Services of Delaware Valley
  • Dover, DE FULL_TIME
  • Title: Help Desk Analyst Contract Details: Duration: 6 Months Start Date: 2/20/2023 Location: Dover, DE 100% Onsite Shift: 8:30am to 4:30pm Interview Process: Teams Call Candidates Considered: USC or ...
  • 10 Days Ago

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Help Desk Analyst
  • Bright Vision Technologies
  • Dover, DE CONTRACTOR
  • Bright Vision Technologies has an immediate opportunity for Help Desk Analyst at Dover, DE. Candidate must have permanent work authorization and work for any employer without sponsorship now or in the...
  • 13 Days Ago

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$77,667 to $98,691

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019