Help Desk Supervisor jobs in District of Columbia
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- AITHERAS, LLC
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Washington, DC
FULL_TIME
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Position: Help Desk Supervisor/Senior Trainer
Location: 950 Pennsylvania Avenue NW
Washington, DC 20530Type: Full-time, Temp to Perm after 6 months
Company: AITHERAS LLC , working at the Office of the Pardon Attorney, Department of Justice
Start Date: Upon completion of Security Clearance, through May 31, 2024, with potential for extension
Schedule: 40 hours/week, Monday-Friday, 7:00 AM – 6:00 PM window
Responsibilities:
- Provide on-site technical support and updates to a public-facing website.
- Quickly learn and manage new data management systems.
- Create, modify, and execute various reports (daily, weekly, monthly, quarterly).
- Offer technical assistance to both new and current users of internal database systems.
- Conduct testing and updates following database upgrades or fixes.
- Support office staff with technical issues, including routine maintenance and troubleshooting of technical equipment.
- Uphold cybersecurity, data protection, and privacy principles.
Basic Qualifications:
- Excellent communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with Drupal, TEAMS, SharePoint (administrative role preferred).
- 2 years of direct end-user support experience.
- 1 year of computer applications teaching/training experience.
- Familiarity with network, telecommunications, and operating systems of supported applications.
- Expertise in government word processing, spreadsheet, and email systems.
- Ability to work under pressure and deliver high-quality work.
- U.S. Citizenship and ability to obtain Public Trust clearance.
Preferred Qualifications:
- Government or litigation support environment experience.
- Undergraduate degree.
- Supervisory experience.
- Familiarity with DOJ office automation environments and government IT.
- Experience with payroll and financial management systems.
- Automated litigation support experience.
- Current or active clearance.
Application Requirements:
- Resume including professional references as per specified format.
This role offers a dynamic working environment, emphasizing career development and growth while supporting the mission of the Department of Justice and the Office of the Pardon Attorney. If you are looking for challenging work to advance your career, apply now!
- 1 Day Ago
- KMRG, LLC
-
Washington, DC
FULL_TIME
- ROLEWe need an experienced Help Desk to support the U.S Agency for Global Media (USAGM) Technology, Services and Innovation Office. Your scope of work will be focused on supporting the Facilities Mana...
- 3 Days Ago
- Housekeeping Supervisor
-
Washington, DC
FULL_TIME
- Competitive Benefits:Free Parking (if available)Medical, Dental, Vision Benefits Competitive Pay Rates 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation, Holidays, Sick and more)Compli...
- 9 Days Ago
- NEOSTEK, Inc.
-
Washington, DC
FULL_TIME
- Position Title: Help Desk Technician Tier IILocation: Washington, DCClearance: TS/SCI. Due to the nature of this government contract, U.S. Citizenship is required.NEOSTEK, Inc. is looking for a Help D...
- 14 Days Ago
- CONCEPT SOLUTIONS LLC
-
Washington, DC
FULL_TIME
- Description Concept Solutions is seeking for a Help Desk Technician. This position is in support of the Federal Aviation Administration’s (FAA) Command, Control, and Communications (C3) office which i...
- 14 Days Ago
- Smithbucklin
-
Washington, DC
FULL_TIME
- Smithbucklin, a 100 percent employee-owned association management company, is looking for a Help Desk Technician to join our Corporate IT team in Washington, DC. Corporate IT at Smithbucklin is an inv...
- 15 Days Ago
Help Desk Supervisor jobs at Popular Companies
- AITHERAS, LLC
-
Washington, DC
- Job Description Job Description Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washi...
- 4/23/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/23/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/23/2024 12:00:00 AM
- Latitude, Inc.
-
New York, NY
- Job Description Job Description Job Description: * Perform advanced-level analyzing and troubleshooting of hardware and ...
- 4/23/2024 12:00:00 AM
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/22/2024 12:00:00 AM
- Nana Regional Corporation
-
Dayton, OH
- OverviewWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor....
- 4/22/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/22/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/20/2024 12:00:00 AM