Help Desk Supervisor jobs in Council Bluffs, IA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

V
Help Desk
  • Volto Consulting
  • Omaha, NE CONTRACTOR
  • Duties:
    - Respond to help desk tickets and provide timely resolution or escalation as needed
    - Troubleshoot hardware, software, and network issues for end users
    - Install, configure, and maintain computer systems and peripherals
    - Assist with user account management, including password resets and access permissions
    - Provide technical support for mobile devices and remote access solutions (VPN)
    - Collaborate with other IT teams to resolve complex technical issues
    - Document all support activities and resolutions in the ticketing system (ServiceNow)
    - Follow established procedures for incident management and change control
    - Assist with the development and maintenance of knowledge base articles

    Skills:
    - Strong knowledge of computer networking principles and protocols (TCP/IP)
    - Proficiency in Windows operating systems (Windows 10)
    - Experience with mobile devices (iOS, Android)
    - Familiarity with help desk ticketing systems (ServiceNow preferred)
    - Understanding of network administration concepts (GPO, DNS, DHCP)
    - Excellent problem-solving and troubleshooting skills
    - Strong customer service orientation with the ability to communicate technical information effectively

    Job Type: Contract

    Pay: $14.00 - $16.50 per hour

    Experience level:

    • 1 year
    • 2 years
    • Under 1 year

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Application Question(s):

    • Please mention you preference in working for W2 or 1099 (W2/1099)

    Experience:

    • Help desk: 1 year (Required)
    • Mailroom: 1 year (Required)

    Ability to Relocate:

    • Omaha, NE: Relocate before starting work (Required)

    Work Location: On the road

  • 5 Days Ago

P
Service Desk / Help Desk Analyst
  • Paradigminfotech
  • Omaha, NE FULL_TIME
  • Company DescriptionParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of t...
  • 11 Days Ago

B
Help Desk Analyst
  • Banyan Medical Solutions LLC
  • Omaha, NE FULL_TIME
  • SUMMARY The primary objective of the role is to provide first call resolution. This will be achieved by troubleshooting, diagnosing, and resolving problems at the first point of contact and/or escalat...
  • 20 Days Ago

C
IT Help Desk Specialist
  • College of Saint Mary
  • Omaha, NE FULL_TIME
  • College of Saint Mary strives to create a safe, inclusive educational environment where every person’s worth and dignity is valued and nurtured. Applicants representing diverse backgrounds and experie...
  • Just Posted

V
Help Desk Support
  • Volto Consulting
  • Omaha, NE CONTRACTOR
  • Help Desk/ Process Associate / Document Management CandidateOnsite from Day 1Omaha, NE, USACandidate must have some exp with mails (not mandatory but will be a closable person if Life Insurance Mailro...
  • 3 Days Ago

R
Help Desk 1
  • Run Networks
  • Omaha, NE FULL_TIME
  • Location: Onsite at Run Networks Omaha Office Run Networks provides managed network support services in the Omaha and Lincoln area. Our goal is to manage networks efficiently and effectively through p...
  • 18 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Supervisor jobs found in Council Bluffs, IA area

N
Medication Access Coordinator
  • Nebraska Medical Center
  • Omaha, NE
  • Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this pr...
  • 3/28/2024 12:00:00 AM

C
Guest Agent Representative/ Front Desk
  • Comfort Inn & Suites
  • Council Bluffs, IA
  • We are looking for a Guest Service Agent for our Front Desk to make our clients feel welcome and ensure their pleasant a...
  • 3/28/2024 12:00:00 AM

A
LPN (Licensed Practical Nurse)
  • All Care Health Center
  • Council Bluffs, IA
  • ABOUT US All Care Health Centers mission is to provide affordable, comprehensive, high quality health care to the entire...
  • 3/28/2024 12:00:00 AM

P
Service Desk Analyst
  • Pomeroy Technologies, LLC.
  • Omaha, NE
  • Job Description Job Description Primary Job Duties and Responsibilities (Essential Job Function) · Respond to end-users'...
  • 3/27/2024 12:00:00 AM

O
Front Office Manager
  • Omaha Embassy Suites
  • Omaha, NE
  • Hotel: Omaha Embassy Suites Front Office Manager Full time Atrium SPIRIT – where teamwork, passion and appreciation igni...
  • 3/27/2024 12:00:00 AM

I
Call Center - Customer Service Representative
  • i2c, Inc.
  • Omaha, NE
  • **Job Description:** At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representat...
  • 3/26/2024 12:00:00 AM

C
Receptionist
  • Camping World
  • Council Bluffs, IA
  • Job Description Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is Ame...
  • 3/26/2024 12:00:00 AM

O
Desktop Support Technician-Onsite
  • Ovation Workplace Services Inc.
  • Omaha, NE
  • Job Description Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to...
  • 3/25/2024 12:00:00 AM

Council Bluffs is a city in and the county seat of Pottawattamie County, Iowa, United States. The city is the most populous in Southwest Iowa, and forms part of the Omaha (Nebr.) Metropolitan Area. It is located on the east bank of the Missouri River, across from the city of Omaha. Council Bluffs was known, until at least 1853, as Kanesville. It was the historic starting point of the Mormon Trail. Kanesville is also the northernmost anchor town of the other emigrant trails, since there was a steam powered boat to ferry their wagons, and cattle, across the Missouri River. Council Bluffs' popula...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$71,884 to $91,343
Council Bluffs, Iowa area prices
were up 0.8% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020