Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. As a Help Desk Analyst, you will be responsible for troubleshooting and resolving IT-related issues, ensuring smooth operation of computer systems, and providing excellent customer service.
Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot hardware and software issues
- Install, configure, and maintain computer systems
- Create and manage user accounts, permissions, and group policies (GPO)
- Provide training to users on basic IT procedures and best practices
Requirements:
- Proven experience as a Help Desk Analyst or similar role
- Strong knowledge of Windows Server operating systems
- Familiarity with desktop support tools and technologies
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and manage time effectively
- Detail-oriented with strong problem-solving skills
Note:
Reliable transportation required.
This is Monday- Friday 9am-5pm position.
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization by providing exceptional IT support.
Job Type: Full-time
Pay: $35,000.00 - $75,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Work Location: In person
Clear All
0 Help Desk Supervisor jobs found in Canton, MI area