Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Type
Full-time
Description
The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time.
Requirements
Essential Functions
Education and / or Experience
Communication / Language Skills
Technical Competencies
Behaviors / Work Environment / Physical Requirements
All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results.
We exhibit a "can-do attitude" to maintain enthusiasm and provide encouragement by our demeanor.
Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future.
Work / life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job.
Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
Physical. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Personal Competencies : Extreme attention to detail and accuracy. Must be flexible to work rotating weekends if necessary.
Ability to work independently with minimal supervision yet be flexible and have ability to work in a team environment.
Safety : Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.
Salary Description
$20 - $25 per hour
Last updated : 2024-02-26