Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
General Statement of Duties
The part-time Helpdesk Data Analyst will oversee the analytics help desk and related activities. The position will manage incoming requests, run requested reports, filter data, make report edits and enhancements and provide technical advice. This position will assist with maintenance and enhancement projects related to organization-wide data, reports, and systems. They will partner with stakeholders to analyze data and explore ways to increase efficiency, reduce parallel processes, grow end user tool adoption, expand access to cross-functional data, and improve the ability of our stakeholders to make data-driven decisions. As part of the quality improvement team, the helpdesk data analyst will collaborate with health center leadership and users to identify opportunities for efficiencies and improved health outcomes.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Physical Demands Required to Fulfill Essential Functions of this Position
Employee must be able to sit or stand for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise is prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Ability to occasionally lift up to 20 pounds.
Additional Requirements
Working Conditions
This part-time position will have the option to work remotely or in the office. There may be exposure to airborne and blood-borne pathogens, and hazardous materials.
Equal Employment Opportunity Statement
La Pine Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. La Pine Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
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