Help Desk Supervisor jobs in Bend, OR

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk-Clinical Data Analyst
  • La Pine Community Health Center
  • La Pine, OR FULL_TIME
  • General Statement of Duties

    The part-time Helpdesk Data Analyst will oversee the analytics help desk and related activities. The position will manage incoming requests, run requested reports, filter data, make report edits and enhancements and provide technical advice. This position will assist with maintenance and enhancement projects related to organization-wide data, reports, and systems. They will partner with stakeholders to analyze data and explore ways to increase efficiency, reduce parallel processes, grow end user tool adoption, expand access to cross-functional data, and improve the ability of our stakeholders to make data-driven decisions. As part of the quality improvement team, the helpdesk data analyst will collaborate with health center leadership and users to identify opportunities for efficiencies and improved health outcomes.


    Responsibilities

    • This is a dual role, overseeing the analytics helpdesk and working in healthcare data analytics.
    • Monitor analytics helpdesk, field questions and complete analytics requests with excellent customer service and communication.
    • Quickly learn tools, processes and workflows while being responsive to stakeholders needs.
    • Use Software to retrieve and combine data in various reporting tools and perform data analysis.
    • Continuous review of existing reports for accuracy.
    • Identify, assess, and troubleshoot reporting issues. Communicate and escalate to vendors as necessary.
    • Collaborate with clinical data analyst on projects.
    • Assist population health team with projects.
    • Perform other duties as assigned.


    Minimum Qualifications


    • High School graduate.
    • One year of relevant work experience.
    • Solid experience with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
    • Exceptional customer service skills.
    • Ability to prioritize assigned tasks and responsibilities with minimal supervision.
    • Ability to demonstrate deadline and detail-oriented project and ticket completion.
    • Ability to manage multiple tasks. Must be organized and a self-starter.
    • Ability to work independently and to use good judgment.
    • Excellent oral and written communication skills.
    • Enthusiasm for working as a member of a team in a rapidly changing environment.
    • Strict adherence to HIPAA laws and regulations concerning confidentiality and security of protected health information.


    Preferred Qualifications

    • Bachelor’s degree in data analytics, computer science or related field
    • Experience with Epic electronic medical record
    • Financial and/or billing knowledge
    • Certification or professional training in IT or Health IT
    • Knowledge of OCHIN EPIC reporting suite, Power BI, Tableau and SQL database systems.
    • FQHC reporting/regulation standards (i.e., UDS, ACO, PCPCH, etc.)
    • Knowledge of Federally Qualified Health Centers


    Physical Demands Required to Fulfill Essential Functions of this Position

    Employee must be able to sit or stand for long periods of time. Employee must be able to focus on tasks while in an active office environment where conversation and noise is prevalent. Employee must be able to operate a keyboard, write, speak, and hear. Employee must be able to read small print both on paper and on a computer screen for long periods of time. Ability to occasionally lift up to 20 pounds.

    Additional Requirements

    • Submit to and pass a drug test
    • Successfully complete a criminal background check
    • Must be able to work beyond normal working hours, including weekends.


    Working Conditions

    This part-time position will have the option to work remotely or in the office. There may be exposure to airborne and blood-borne pathogens, and hazardous materials.


    Equal Employment Opportunity Statement

    La Pine Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. La Pine Community Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

  • 20 Days Ago

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IT Help Desk Specialist I - 4259
  • ColumbiaCare Services
  • Springfield, OR FULL_TIME
  • APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!What We OfferEnjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid...
  • 6 Days Ago

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IT Help Desk Specialist I - 4260
  • ColumbiaCare Services
  • Springfield, OR FULL_TIME
  • APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!What We OfferEnjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid...
  • 6 Days Ago

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Hotel Front Desk Supervisor
  • Campfire Hotel
  • Bend, OR FULL_TIME
  • If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for our facility. This leadership position may be righ...
  • Just Posted

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Front desk supervisor
  • Best Western
  • Sisters, OR FULL_TIME
  • Job Description At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon . Our property accommodates both business and leisure trave...
  • 2 Days Ago

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Front Desk Supervisor
  • Best Western Hotel Jobs
  • Sisters, OR FULL_TIME
  • At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most picturesque areas of Central Oregon. Our property accommodates both business and leisure travelers, and we are ...
  • 3 Days Ago

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0 Help Desk Supervisor jobs found in Bend, OR area

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Administrative Coordinator
  • Mac's List
  • Bend, OR
  • Description RootedHomes: Career Opportunity Position: Administrative Coordinator Reports to: Executive Director Status: ...
  • 3/28/2024 12:00:00 AM

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Best Western Ponderosa - Front Desk Supervisor
  • Best Western Ponderosa Lodge
  • Bend, OR
  • Job Description Job Description At the Best Western Ponderosa Lodge, we’re fortunate to live and work in one of the most...
  • 3/27/2024 12:00:00 AM

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Guest Services Agent
  • Resolute Road Hospitality
  • Redmond, OR
  • Job Type Full-time Description The Comfort Suites located in Redmond Oregon is looking to add to our hospitality family!...
  • 3/26/2024 12:00:00 AM

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Office Admin (entry level)
  • Creative Circle
  • Bend, OR
  • Our client in the retail / CPG space is looking for support from an Office Coordinator. You'll work onsite 5 days per we...
  • 3/25/2024 12:00:00 AM

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Guest Services Agent
  • Resolute Road Hospitality
  • Bend, OR
  • Job Type Part-time Description The Hilton Garden Inn located in Bend Oregon is looking to add to our hospitality family!...
  • 3/25/2024 12:00:00 AM

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Lead Library Assistant - Circulation (Part Time, Temporary Hourly, Non-Benefited)
  • COCC
  • Bend, OR
  • Lead Library Assistant - Circulation (Part Time, Temporary Hourly, Non-Benefited) Below you will find details for the po...
  • 3/25/2024 12:00:00 AM

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Airplane Pilot
  • Department Of Agriculture
  • Redmond, OR
  • Summary THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the USDA Forest Service with a readi...
  • 3/24/2024 12:00:00 AM

Bend sits on the boundary of the Eastern Cascades Slopes and Foothills, a Level III ecoregion designated by the United States Environmental Protection Agency (EPA) in the U.S. states of Oregon, Washington, and California, and the Deschutes River Valley, a Level IV ecoregion within the Blue Mountains Level III ecoregion. The Deschutes River runs though Bend, where it is dammed to form Mirror Pond. Bend's elevation is 3,623 feet (1,104 m). According to the United States Census Bureau, the city has a total area of 33.27 square miles (86.17 km2), of which, 33.01 square miles (85.50 km2) is land ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$73,988 to $94,016
Bend, Oregon area prices
were up 2.5% from a year ago

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