Help Desk Supervisor jobs in Austin, TX

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

K
Help Desk
  • KE Staffing
  • Austin, TX FULL_TIME
  • Job Details

    Job Description

    As an IT Support Specialist, you will be a responsible for a mixture of front line and advanced IT support needs at Cirrus Logic. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring advanced assistance as well as continually looking for ways to improve processes and delight customers.

    Responsibilities

    • Provide Tier 1 & 2 IT support to our end users
    • Respond to requests for technical assistance in person, via phone and electronically
    • Provide end users a predictable, attentive connection with the Technology Services team
    • Appropriately manage expectations with end users by setting reasonable deadlines
    • Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Redirect problems to appropriate resources or escalate situations requiring urgent attention
    • Know the latest technology and associated changes and/or updates
    • Follow existing policies and procedures; update as necessary
    • Maintain internal FAQ / KB articles

    Required Skills and Qualifications

    • Excellent customer care skills with a delight the customer mentality
    • Good social, communication and organizational skills
    • A knack for problem solving with the ability to maintain composure and focus while solving problems
    • Experience in resolving PC hardware issues on Intel platforms
    • Experience using and supporting Microsoft Windows 10 and 11
    • Experience using and supporting Apple Macintosh, Mac OS and iOS
    • Experience using and supporting Microsoft Office 365
    • Experience in a corporate IT support environment
    • Strong analytical, troubleshooting, problem-solving and performance tuning skills
    • Ability to work in a team environment and also complete tasks independently with minimal supervision
  • Just Posted

C
Help Desk Technician
  • Central Texas Electric Co-op
  • Fredericksburg, TX FULL_TIME
  • Position Summary: Assist with the operation and maintenance of the information and communication systems of the cooperative by providing desktop support and coordinating with outside personnel when ne...
  • 18 Days Ago

F
Help Desk Analyst
  • Findhelp, A Public Benefit Corporation
  • Austin, TX FULL_TIME
  • We’re changing the way people connect to social care. At findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them o...
  • 1 Day Ago

A
Help desk technician
  • Apex Systems
  • Austin, TX FULL_TIME
  • Apex Systems is partnered with a major client of ours who are looking for Helpdesk Support Professionals in the Austin are for a hybrid opportunity in the Austin Texas area. If interested, then please...
  • 2 Days Ago

F
Help Desk Specialist
  • Fathom Management LLC
  • Austin, TX FULL_TIME
  • Help Desk Specialist Seeking a Help Desk Specialist to support our federal customers The Help Desk Specialist will serve as an expert technician on an Information Technology Help Desk. The role requir...
  • 2 Days Ago

M
Help Desk Support Technician
  • Mobile Loaves & Fishes
  • Austin, TX FULL_TIME
  • Help Desk Support Technician About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless ...
  • 3 Days Ago

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0 Help Desk Supervisor jobs found in Austin, TX area

V
Senior Director, Self-Service Client Delivery
  • visa.co.ve
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

V
Senior Director, Self-Service Client Delivery
  • visa.com.gt
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

V
Senior Director, Self-Service Client Delivery
  • visa.dk
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

V
Senior Director, Self-Service Client Delivery
  • visa.com.bo
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

V
Senior Director, Self-Service Client Delivery
  • visa.pt
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/28/2024 12:00:00 AM

V
Senior Director, Self-Service Client Delivery
  • visa.no
  • Austin, TX
  • **Senior Director, Self-Service Client Delivery** Strategy & Planning Full-time Date: Job Number: REF007846W **Company D...
  • 3/27/2024 12:00:00 AM

Q
Customer Service Representative
  • Quest Trust Company
  • Austin, TX
  • **Customer Service Representative** Front Desk Austin, Texas Minimum Experience **Entry-level** Compensation **$15-20/hr...
  • 3/27/2024 12:00:00 AM

D
Customer Service Representative
  • David's Bridal, LLC.
  • Austin, TX
  • BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
  • 3/25/2024 12:00:00 AM

Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,778 to $95,020
Austin, Texas area prices
were up 1.2% from a year ago

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Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
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The Help Desk Supervisor manages the front desk team and activities.
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The Supervisor will be required to work independently with minimum direction from leadership.
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