Help Desk Supervisor jobs in Aurora, IL

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Care Supervisor
  • Help at Home
  • Chicago, IL FULL_TIME
  • Help at Home is hiring a Care Supervisor!  We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! 

    Help at Home, LLC is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

    We are currently seeking an experienced Customer Service Representative to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The employee will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization. 

    Benefits

    Our team is the foundation of our work. We offer:

    • Weekly pay $18.00 an hour
    • Direct deposit or cash card offered
    • Healthcare, dental, and vision insurance
    • Paid time off
    • 401k
    • Ongoing, in-depth training opportunities
    • Meaningful work with clients who need your help
    • Career growth and experience with an industry leader with 40 years of history in a high-demand field

    Responsibilities

    • Maintains assigned clients' files, employee files, and all related paperwork
    • Provides direct training to field staff on client Care Plans
    • Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service
    • Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
    • Prepares and submits routine department reports, as required
    • Records and maintains accurate documentation of the clients condition and overall service
    • Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
    • Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required
    • Ensure compliance with local, state, and federal laws as well as with company policies and procedures
    • Performs other job-related duties as assigned

     Qualifications/Educational Requirements

    • Bachelor's degree preferred, but not required
    • 2 years of management/supervisory experience is preferred, but not required
    • At least 18 years of age required
    • High school diploma or equivalent required
    • Ability to work in a fast-paced environment and professional written and verbal communication skills

    Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

  • 7 Days Ago

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Help Desk
  • Sentinel
  • Clarendon, IL OTHER
  • Responsibilities Sentinel is looking for a Help Desk Technician to join our client. This candidate will be imaging and installing software on new devices. This person will also be assisting new users ...
  • Just Posted

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Help Desk
  • Sentinel
  • Deerfield, IL OTHER
  • Responsibilities Sentinel is looking for a help desk agent to assist one of our clients. The ideal candidate would set up new laptops, install software and set up security features on the laptops. Thi...
  • 10 Days Ago

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Bilingual Spanish-Care Supervisor
  • Help at Home
  • Oak Park, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! Weekly pay starting at $18.50 per hour, and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is ...
  • 18 Days Ago

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Bilingual Spanish-Care Supervisor
  • Help at Home
  • Chicago, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is the nation’s leading...
  • 23 Days Ago

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Bilingual Spanish-Care Supervisor
  • Help at Home
  • Lawn, IL FULL_TIME
  • Help at Home is hiring a Bilingual Spanish Speaking Care Supervisor! We offer weekly pay and a generous incentive program – up to $10,000 in bonuses per year! Help at Home, LLC is the nation’s leading...
  • 23 Days Ago

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0 Help Desk Supervisor jobs found in Aurora, IL area

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New Account Representative
  • Royal Business Bank
  • Chicago, IL
  • JOB SUMMARY Under general supervision and following established policies and procedures, provides new account services a...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative
  • Louis A Weiss Memorial Medical Center, LLC
  • Chicago, IL
  • Weiss Memorial Hospital has been serving Chicagos North Side and surrounding communities providing excellent health care...
  • 3/28/2024 12:00:00 AM

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Deck Attendant / Cashier (Summer 2024)
  • River Trails Park District
  • Mount Prospect, IL
  • Position Type: Aquatics/Pool Deck Attendant - Cashier Date Posted: 2/9/2024 Location: Woodland Trails Pool Date Availabl...
  • 3/27/2024 12:00:00 AM

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Family Services Coordinator
  • Ronald McDonald House Charities of Chicagoland & Northwest Indiana
  • Park Ridge, IL
  • Summary The Coordinator is an active member of the operations team. The Coordinator is responsible for maintaining progr...
  • 3/27/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator
  • MyEyeDr.
  • Naperville, IL
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 3/26/2024 12:00:00 AM

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House Attendant
  • Hilton Garden Inn Oakbrook Terrace
  • Villa Park, IL
  • Job Summary: Full-time, $16/hr, Flexible and weekend availability needed. Informacin disponible en espaol a continuacin....
  • 3/26/2024 12:00:00 AM

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Patient Service/Front Desk Coordinator Part Time
  • MyEyeDr.
  • Dundee, IL
  • Description About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you ...
  • 3/26/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch Fitness
  • Palatine, IL
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, throug...
  • 3/26/2024 12:00:00 AM

Aurora, a suburb of Chicago, is a city in DuPage, Kane, Kendall, and Will counties in the U.S. state of Illinois. Located primarily in DuPage and Kane counties, it is an outer suburb of Chicago and the second most populous city in the state, and the 114th most populous city in the country. The population was 197,899 at the 2010 census, and was estimated to have increased to 200,965 by 2017. Once a mid-sized manufacturing city, Aurora has grown since the 1960s. Founded within Kane County, Aurora's city limits and population have expanded into DuPage, Will, and Kendall counties. Between 2000 an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$79,529 to $101,056
Aurora, Illinois area prices
were up 0.8% from a year ago

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Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
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The Help Desk Supervisor manages the front desk team and activities.
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Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
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