Help Desk Supervisor jobs in Ann Arbor, MI

Help Desk Support Specialist - 1st Shift (Onsite)

Sheridan. Be part of something greater. Your career awaits…join us!

Sheridan MI has operated in Chelsea, Michigan, for more than 70 years of service to the book publishing industry. Our customers depend on us to convert their ideas into one of the most important inventions man ever made, a book of printed words.

JOB SUMMARY:

· Support computer hardware/software directly attached to the press equipment

· Support custom developed software applications for production areas

· Support physical printers, scanners and other labeling devices in the shipping, bindery, reprints paper warehouse and receiving areas

· Support computers running (shipping software) and directly attached hardware devices such as digital scales, scanners, printers, and other peripherals

· Support and troubleshoot hardware/software components for all shop floor computers

· Replace hardware equipment in the production areas with new or rebuild equipment

· Support press console computers directly attached to various presses and bindery equipment

· Perform moves, adds and changes (MAC) for computing equipment in production areas

· Support hardware for any video/audio conferencing equipment

· Routinely maintaining & repairing physical hardware equipment in the production area

· Support for barcode scanning guns and/or mobile devices in the paper warehouse and receiving areas

· Provide end user support for Sheridan computers, software, phones, printers/copiers, and other electronic peripherals

· Maintain hardware/software inventory and asset management of all IT computer systems

· Provide end user training for systems, procedures, and IT policies

· Always working with the Help Desk System, managing tickets/incidents and resolving work orders for the SMI user community

· Create and modify Active Directory and Office 365 user accounts and computer assets

· Conduct user onboarding and offboarding tasks, training, and initial configuration setup

· Troubleshoot basic TCP/IP and Network related issues with the physical computer equipment

· Assist with security of applications, including management of credentials, accounts, permissions, and access roles

· Assist with the management, deployment and maintenance of internal software applications

· Perform hardware diagnostics and troubleshooting faulty equipment in the production facility

· Available to come on-site or on-call to support any hardware computer equipment

· Contribute to the overall success of Sheridan by performing all other duties and responsibilities as assigned

· Assist Network Admins in network and system projects

· Manage threat protection software and security policies on all endpoint devices

· Maintain and support in-house developed business applications

· Maintain and support Core Business applications (ERP, CRM and Production Systems)

· Assist with organizational compliance efforts (PCI, GDPR, HIPAA, etc.) and ability to physically audit systems

DESIRED SKILLS AND ABILITIES:

· Technical certifications such as A and Network are a plus

· Detailed with outstanding communication skills

· Capability to multi-task multiple projects/duties at once

· Ability to follow directions both written and verbally

· Integrity to safeguard confidential information

· Demeanor to remain calm in tense or stressful situations

· Initiative to work efficiently with minimal supervision

· Outstanding demonstration in meeting strict deadlines

· Strong analytical skills for troubleshooting IT problems

· Prior experience with Help Desk operation is desired

· Strong Microsoft Office skills

· Experience with cabling infrastructure and wiring

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times. 
• Must be able to access and navigate each department at the organization’s facilities.

SCHEDULE IS MONDAY TO FRIDAY, 1st SHIFT- 8 AM – 5 PM

· Overtime pays time and a half after 40 hours per week

WHY WORK FOR SHERIDAN?

• Job training
• Career advancement
• College tuition up to $5,250 per year
• Paid vacation & holidays
• Competitive compensation
• Medical (PPO and HSA Plans), Dental, Vision
• Teledoc – convenient and no cost
• Company paid basic life and AD&D insurance
• Voluntary life
• 401(k) with company match
• Company paid short term disability
• FSA Health and Dependent Care savings accounts
• HSA Health saving account
• EAP program

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 734-475-9145 option 3 or careers.sbi@sheridan.com.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person