Help Desk Supervisor jobs in Alaska
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Help Desk Technician I
- Deeptree, Inc
-
Wasilla, AK
FULL_TIME
-
JOB DESCRIPTION:Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only applyKEY RESPONSIBILITIES:- Provide Help Desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT Help Desk
- Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the Help Desk tracking software
- Document internal procedures
- Assist with on-boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as needed
QUALIFICATIONS:- CompTIA A Certification, active and current
- CompTIA Net Certification, active and current
- Demonstrable knowledge of basic network setups and configurations
- At least 1 – 3 years of experience working in information technology or managed services team environment
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Experience with ticketing systems
SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity- Positive attitude towards people and problems
- Ability to self-start, work independently and achieve high standards to meet multiple deadlines
- Proficient communicator, including writing, speaking, editing, proofreading, and computer skills
- Above-par working capacity, to work on small and large projects with great attention to detail.
- Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
- Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
- Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
- Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
WORK ENVIRONMENT EXPECTATIONS:Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.Must be able to:- Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
- Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
- Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
- Respond adequately to inquiries or complaints.
- Write using standard conventions in all languages required by the job.
- Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
- Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
- Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
- Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
- Deal with people beyond giving and receiving instructions maintaining effective working relationships.
- Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
- Be sensitive to cultural differences among individuals and groups of persons.
- Safely operate a motor vehicle.
- Operate/use a variety of job-specific office machines and other office equipment.
- Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
- Successfully perform this position's planning, directing, reporting, and administrative responsibilities.
- 11 Days Ago
Help Desk Technician I
- Deeptree, Inc
-
Anchorage, AK
FULL_TIME
- JOB DESCRIPTION:Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsi...
- 3 Days Ago
Help Desk Technician (41-6812)
- State of Alaska
-
Anchorage, AK
PER_DIEM
- The Alaska Court System is seeking a tech-savvy individual to join our Information Services Support Division as a Help Desk Technician (salary range 14). This is a long-term project assignment -- with...
- 4 Days Ago
Help Desk Support Representative
- Cornerstone Credit Services
-
Anchorage, AK
FULL_TIME,OTHER
- If you pick up new technology easily like computer programs, new apps on your phone, etc., and you have a genuine passion for providing exceptional customer service, this may be the perfect job for yo...
- 8 Days Ago
Help Desk Specialist II
- Nuvodia
-
Anchorage, AK
FULL_TIME
- Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 20 Best Places to Work in the Inland Northwest! The Help Desk S...
- 20 Days Ago
Help Desk Technician (41-6812) LTNP
- State of Alaska
-
Anchorage, AK
PER_DIEM
- The Alaska Court System is seeking a tech-savvy individual to join our Information Services Support Division as a Help Desk Technician (salary range 14). This is a long-term project assignment with be...
- 7 Days Ago
Help Desk Supervisor jobs at Popular Companies
Help Desk Supervisor
- SmartSource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/18/2024 12:00:00 AM
IT Help Desk Supervisor
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/18/2024 12:00:00 AM
IT Help Desk Coordinator
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/18/2024 12:00:00 AM
Information Technology Help Desk Coordinator
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/17/2024 12:00:00 AM
Help Desk Supervisor
- Smartsource Technical Solutions
-
Dayton, OH
- Smart Source is looking for a Help Desk Supervisor for the following opportunity. Location: Dayton, OH Salary: 100K Empl...
- 4/16/2024 12:00:00 AM
Help Desk Supervisor
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/15/2024 12:00:00 AM
Information Technology Help Desk Coordinator
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/15/2024 12:00:00 AM
Help Desk Supervisor/Senior Trainer
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/14/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$83,042 to $105,520
Most Popular Cities in Alaska for Help Desk Supervisor Jobs
What does a Help Desk Supervisor do?
Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019