Help Desk Manager jobs in Worcester, MA
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- SPECTRAFORCE TECHNOLOGIES Inc.
-
Marlborough, MA
FULL_TIME
-
Job Details
Title: IT Help Desk support Duration: 6 months Contract (possibility of conversion) Location: Marlborough, MA, 01752
Summary of Duties and Responsibilities
IT Help Desk support (On rotating basis with some after-hours coverage):- Answer help desk phone calls.
- Route help desk tickets to appropriate technicians or support groups.
- Provide on the spot troubleshooting as time allows.
- Provide support through Microsoft Teams.
- Provide walk up support.
Provide local support for the following systems (installation, upgrades, troubleshooting):
- PC/Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise/Business Applications
Maintain loaner laptops and projectors.
Hardware procurement, inventory, disposal support.
Travel to other Hologic sites to provide support.
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
Windows 10 & 11 experience.
Microsoft Office 365 experience.
Knowledge of Laptop/Printer Hardware.
Networking and Wireless skills a plus.
PC/Laptop build experience.
Active Directory and Microsoft Exchange/O365 experience.
Desktop support tools knowledge.
o Anti-Virus, Malware, Spam, and other security remediation experience.
Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
Ability to be an active participant and contributor on a professional IT Support Team.
Good communication skills, telephone support skills, and interpersonal skills with a customer service focus.
Ability to plan/organize time and workload.
Ability to follow standard processes/procedures.
IT service management system experience desired (ServiceNow experience a plus).
Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting.
Education
BA/BS MIS or CIS (or related technical discipline) desired
Experience
0-1 years experience in IT Help Desk support.
Specialized Knowledge
Good troubleshooting and technical skills
Good communications skills
Additional Details (Including Physical & Mental requirements)
Must be able to lift 50 lbs.
- 11 Days Ago
- Pierce Technology Corp
-
Worcester, MA
FULL_TIME
- • Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software...
- 13 Days Ago
- Robert Half
-
Fitchburg, MA
PER_DIEM
- Robert Half is looking for a part time helpdesk II in Madison, Wisconsin. Shift is flexible, but afternoons are preferred during business hours. 1. MacOS2. Linux3. Zendesk4. Ticketing Systems5. Proble...
- Just Posted
- Sterilite Corporation
-
Townsend, MA
FULL_TIME
- Service Desk/Support Administrator – Service Desk Coordinator The Service Desk/Support Administrator will provide immediate assistance (in-person, by phone or email) to users, support personnel and IT...
- 1 Day Ago
- American business solutions inc
-
Marlborough, MA
CONTRACTOR
- Hello This is Sheetal from ABSI , Urgently looking for Help Desk representative at Marlborough MA Location POSITION : HELP DESK REPRESENTAVIE LOCATION : Marlborough MA LOCATION : ONSITE JOB OPPORTUNIT...
- 5 Days Ago
- Robert Half
-
Northborough, MA
PER_DIEM
- Robert Half is looking for a Help Desk Analyst II to join our team. This long-term contract / contract to permanent employment opportunity is based in the Northborough, Massachusetts area. We're seeki...
- 24 Days Ago
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0 Help Desk Manager jobs found in Worcester, MA area
- MasteryPrep
-
Boston, MA
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/18/2024 12:00:00 AM
- Atlantic Group
-
Cambridge, MA
- Desktop Support Technician: This role is responsible for first line support for the firm's end users. The position requi...
- 4/18/2024 12:00:00 AM
- Infinitek Limited
-
Northborough, MA
- Job Title: Product Support Manager Location: Worcester, Massachusetts (3 days in office after first month of employment)...
- 4/16/2024 12:00:00 AM
- Pison Technology, Inc.
-
Boston, MA
- **Customer Support Manager** at Pison Boston, MA Pison is creating the next generation of neural interfaces that focus o...
- 4/16/2024 12:00:00 AM
- Salsify, Inc.
-
Boston, MA
- **Reviews from current employees** > I really appreciate the level of openness and transparency along with the continued...
- 4/16/2024 12:00:00 AM
- Infinitek Limited
-
Northborough, MA
- Job Title: Product Support Manager Location: Worcester, Massachusetts (3 days in office after first month of employment)...
- 4/16/2024 12:00:00 AM
- Biofourmis
-
Needham, MA
- Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects an...
- 4/15/2024 12:00:00 AM
- Insight Global
-
Boston, MA
- POSITION SUMMARY: Within the Computational Solutions team under the Chief Health Information Office, the Frontline Suppo...
- 4/15/2024 12:00:00 AM
About Worcester, Massachusetts
were up 1.6% from a year ago