Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Help Desk Customer Support Representative
Department: Help Desk
Reports to: Customer Service Manager
Starting Pay: $14.00 - $14.75/hour
The Help Desk Customer Support Representative will work closely with our Reseller’s direct customer base in assisting them with any concerns they may have regarding activation assistance, ordering, network issues, device troubleshooting, payments, or questions about billing. The position will require 4-6 weeks in-office training with the opportunity to rotate with working remotely and in-office following successful demonstration of job performance and having acceptable internet speeds and a computer.
ESSENTIAL FUNCTIONS:
REQUIREMENTS, EDUCATION, & QUALIFICATION:
CANDIDATE PROFILE:
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0 Help Desk Manager jobs found in Wichita Falls, TX area