Help Desk Manager jobs in Wyoming

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Specialist
  • WEST Inc
  • Cheyenne, WY FULL_TIME
  • Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.


    WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.


    Please click here to see what benefits WEST offers!


    The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.


    Job Summary:

    • Software installation, configuration and support.
    • Hardware installation, configuration and support.
    • Coordinate activities in support of user training and assistance requests for all programs.
    • Perform basic networking functions.
    • Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
      • Manage and respond to help desk tickets.
      • Direct tickets needing additional resources to the appropriate person or department.
    • Basic Active Directory management.
    • Basic Microsoft 365 administration.
    • Help provide best practices in system/network documentation.
    • Video conferencing support.
    • After hours support.

    This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.

    Job Requirements

    Requirements:

    • High school education is required (diploma or GED).
    • We prefer a minimum of two (2) years’ experience managing IT in the areas described or equivalent education.
    • Preference given to candidates with CompTIA A certification.
    • Record of exceptional customer support.
    • Good problem solving / analysis.
    • Strong technical capacity.
    • Familiar with Windows, Android and iOS operating systems.
    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
    • Excellent written, interpersonal and verbal communication skills.
    • Excellent listening skills.
    • Ability to maintain a high level of confidentiality when handling information and documentation.
    • Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
    • Self-motivated with the ability to prioritize and make independent decisions.
    • Ability to operate most standard office equipment and mobile devices.
    • Understanding of digital photography or drones is a plus.

    After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST’s minimum criteria to operate a motor vehicle on behalf of the company. A valid driver’s license will be required.


    WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.

  • 1 Day Ago

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IT Help Desk
  • BC Tech Pro
  • Green River, WY FULL_TIME
  • Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
  • 14 Days Ago

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Pooled Position Limited Tempor - Help Desk Student Technician
  • UW Candidate Experience
  • Laramie, WY PART_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 22 Days Ago

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Pooled Position Limited Tempor - UWIT Help Desk Technician
  • University of Wyoming
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 1 Month Ago

U
Pooled Position Limited Tempor - UWIT Help Desk Technician
  • UW Candidate Experience
  • Laramie, WY PART_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 1 Month Ago

U
Pooled Position Limited Tempor - Help Desk Student Technician
  • UW Candidate Experience
  • Laramie, WY PART_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 2 Months Ago

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Bibliotheca
  • Oakdale, MN
  • Company Description For over 50 years, Bibliotheca has been partnering with libraries worldwide to reimagine how they fu...
  • 3/28/2024 12:00:00 AM

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Help Desk Manager
  • Anchor Point Technology Resources
  • Indianapolis, IN
  • Job Description: The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. The He...
  • 3/26/2024 12:00:00 AM

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Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

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Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Segrera Associates
  • Responsibilities Oversee and Manage Dispatch and Service Desk Team Contribute to the creation of standards and best prac...
  • 3/24/2024 12:00:00 AM

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Help Desk Manager
  • Leidos
  • Camp Springs, MD
  • Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force user...
  • 3/15/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$96,631 to $127,563

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019