Help Desk Manager jobs in Vineland, NJ
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Vineland Developmental Center
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Vineland, NJ
FULL_TIME
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Supervisor Information Technology Help Desk:
Vineland Developmental Center, an intermediate care facility, provides residential, clinical, educational, vocational, and social services to its residents, 24/7 in Cumberland County, NJ. This NJ State healthcare facility seeks a Supervisor of Information Technology Help Desk with expert level experience maintaining, troubleshooting and establishing database systems.
Functional Position:
This highly visible supervisor implements solutions to multiple MS Access data sets that are efficient, secure and meet the needs of the organization. Create structured database layouts, optimize data storage and retrieval, establishing tables, defining relationships, and ensuring integrity.
Administers and maintains system security measures to ensure accuracy and confidentiality by protecting data, assigning and maintaining user access codes, passwords and security rights according to procedure. Periodically reviews access methods, monitoring and security.
Education and Experience:
Possession of a bachelor's degree from an accredited college or university; and four (4) years of professional experience in an Information Technology operational unit of a public or private information processing facility, including at least three (3) years of experience with an information technology help desk or operational support unit supporting a multiplatform Client/Server LAN or WAN environment and/or Mainframe operation, one (1) year of which shall have been in a lead capacity.
Please review the below job specification for additional information.
info.csc.state.nj.us/jobspec/70348.htm.
Salary is $ 75,386.19 - $ 107,247.18
Benefits
12 Vacation Days*
Prescription Drug Plan
15 Sick Days*
Retirement Plans
3 Administrative Leave Days*
Life Insurance
Vision Care Reimbursement
Deferred Compensation Plan
Health and Dental Benefits
*proration based on start date
Interested candidates may forward a cover letter, resume and transcript electronically to:
Ddd-vdc.Humanresources@dhs.nj.gov
Job Type: Full-time
Pay: $75,386.19 - $107,247.18 per year
Benefits:
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
- 4 Days Ago
- VHM
-
Williamstown, NJ
FULL_TIME
- Benefits: Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Come join our team as a dental office manager in our Blackwood...
- 18 Days Ago
- ProSmile
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Millville, NJ
FULL_TIME
- Department OperationsReports to: Dental Practice ManagerFLSA Status: Non-ExemptCompany OverviewProSmile is the fastest growing dental organization on the East Coast and has the largest network of affi...
- 1 Month Ago
- Sittercity.com
-
Mays Landing, NJ
PART_TIME
- Hello - My name is Keeley & my Mother-in-Law's name is Joyce. We are in need of a caretaker for her; she is a 76 year old who has been through a lot in her life! She is currently residing in our home ...
- 4 Days Ago
- Sittercity.com
-
Vineland, NJ
PART_TIME
- I'm looking for someone caring to help me take care of my 5 year old Autistic son. I need help in the morning with getting him in a routine and to school by 9am. Then I need help to pick him up by 3pm...
- 1 Day Ago
- iSmile Dental Arts
-
Williamstown, NJ
FULL_TIME
- We are looking for a fun and energetic front desk coordinator to join our growing team! Proficient in Dentrix/Dexis a plus but not required. Minimum 1 year experience in a dental required. Hours are: ...
- 15 Days Ago
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0 Help Desk Manager jobs found in Vineland, NJ area
- Citizens
-
Frederica, DE
- Description The incumbent will focus on applying fiduciary service knowledge, as well as operational and risk management...
- 4/22/2024 12:00:00 AM
- Citizens
-
Wilmington, DE
- Description The incumbent will focus on applying fiduciary service knowledge, as well as operational and risk management...
- 4/22/2024 12:00:00 AM
- Citizens
-
Middletown, DE
- Description The incumbent will focus on applying fiduciary service knowledge, as well as operational and risk management...
- 4/22/2024 12:00:00 AM
- Citizens
-
Saint Georges, DE
- Description The incumbent will focus on applying fiduciary service knowledge, as well as operational and risk management...
- 4/22/2024 12:00:00 AM
- Boscov's
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Wilmington, DE
- Job Description Boscov's Sales Control/ Customer Service Desk Manager Experienced Sales Control/ Cash Office Managers-br...
- 4/21/2024 12:00:00 AM
- Xtel Communications, Inc.
-
Mount Laurel, NJ
- Job description Job Title: Network Support Engineer Department: Advanced Support Group Who We Are: Learn more about Xtel...
- 4/19/2024 12:00:00 AM
- MasteryPrep
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North Philadelphia, PA
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/18/2024 12:00:00 AM
- Xtel Communications Inc.
-
Mount Laurel, NJ
- Job description Job Title: Network Support Engineer Department Advanced Support Group Who We Are: Learn more about Xtel ...
- 4/18/2024 12:00:00 AM
About Vineland, New Jersey
were up 1.5% from a year ago