Help Desk Manager jobs in Victorville, CA
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Pham Consulting, Inc
-
Hills, CA
FULL_TIME
-
Join our team and become the go-to expert for Windows Desktop support! We’re looking for tech-savvy individuals who are ready to tackle challenges and provide top-notch service to our users. As a Windows Desktop Support Specialist, you’ll be the frontline of IT, ensuring that our systems run smoothly and efficiently.
Level 1-2 Windows Desktop Support Specialist
What You’ll Do:
- Provide first and second-level support for all Windows desktop-related issues.
- Troubleshoot hardware and software problems, including installation, configuration, and maintenance of Windows OS.
- Assist with system upgrades and patches.
- Respond to user inquiries, assess problems, and resolve issues in a timely manner.
- Document all support activities and user interactions.
- Collaborate with IT team members to improve support processes and user experience.
What We’re Looking For:
- Proven experience in Windows Desktop support or a related field.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate effectively with non-technical users.
- A customer-focused approach and a commitment to delivering high-quality support.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
Why Join Us:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Access to the latest tools and technologies.
- The chance to make a real impact on the day-to-day operations of our company.
If you’re ready to take your technical support skills to the next level, apply today and help us drive success through technology!
We look forward to hearing from you! Info@PhamConsultingInc.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
Ability to Relocate:
- Pinon Hills, CA 92372: Relocate before starting work (Required)
Work Location: In person
- 2 Days Ago
- Agua Caliente Casino • Resort • Spa
-
Rancho Mirage, CA
FULL_TIME
- JOB LOCATION: ONSITE- OFFICE Job Description Summary Responsible for handling the first line of direct support and response to all Information Technology related service requests. Performs initial tri...
- 19 Days Ago
- Robert Half
-
Rialto, CA
OTHER
- You might be interested in Robert Half's new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced work environment at a company in the Government industry. This is ...
- 24 Days Ago
- Agua Caliente Casinos
-
Rancho Mirage, CA
OTHER
- Job Details Job Location: Central Operations - Rancho Mirage, CA Position Type: Full Time Salary Range: Undisclosed DescriptionJOB LOCATION: ONSITE- OFFICE Job Description Summary Responsible for hand...
- 11 Days Ago
- Yaamava Resort & Casino at San Manuel
-
Highland, CA
FULL_TIME
- Under the direction of the Senior Hotel Operations Manager, the Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to delive...
- 10 Days Ago
- First Help Financial
-
San Bernardino, CA
FULL_TIME
- Your Title: Territory Sales RepresentativeYour Location: Territory position in San Bernardino East LA CountyYou Report To: VP of Sales This is a full-time outside sales opportunity to manage loan orig...
- 25 Days Ago
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0 Help Desk Manager jobs found in Victorville, CA area
- Quanta Infrastructure Solutions Group
-
Adelanto, CA
- PPG is a sister company of QISG under the parent Quanta Services, Inc. This posting is for a direct hire position of Pho...
- 4/18/2024 12:00:00 AM
- PTS Advance
-
Adelanto, CA
- Assistant Project Manager (Adelanto, CA) General Description Our client specializes in offering EPC construction service...
- 4/17/2024 12:00:00 AM
- San Manuel Band of Mission Indians
-
Highland, CA
- Under the direction of the Director, Surveillance Technical, the Manager, Surveillance Systems is responsible for oversi...
- 4/17/2024 12:00:00 AM
- Ledgent Technology
-
Rialto, CA
- As a Systems Support Technician, you will be tasked with aiding the corporate office and 30+ California and Arizona loca...
- 4/17/2024 12:00:00 AM
- Torrid
-
Victorville, CA
- Torrid - Mall at Victor Valley [Store Supervisor] As a Keyholder at Torrid, you'll: Provide support and assistance to th...
- 4/16/2024 12:00:00 AM
- Pts Advance
-
Adelanto, CA
- Assistant Project Manager (Adelanto, CA) General Description Our client specializes in offering EPC construction service...
- 4/16/2024 12:00:00 AM
- Quanta Infrastructure Solutions Group
-
Adelanto, CA
- PPG is a sister company of QISG under the parent Quanta Services, Inc. This posting is for a direct hire position of Pho...
- 4/15/2024 12:00:00 AM
- CommonSpirit Health
-
San Bernardino, CA
- **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. Wi...
- 4/15/2024 12:00:00 AM
About Victorville, California
were up 3.0% from a year ago