Help Desk Manager jobs in Union City, NJ

Link High Technologies is not just another IT provider. We deliver end-to-end customized technology solutions that allow our clients to grow beyond the competition. With over 31 years in business, Link High touts a stable working environment with a vast wealth of collective experience. While we're large enough to provide enterprise-level deliverables to our clients, we're still small enough to be flexible and change rapidly, which is a must in today's fast-paced technology field.

This pivotal role requires technical expertise, strong leadership skills, and an unwavering commitment to exceptional customer service. As the Help Desk Manager, you will lead a team of 5 skilled professionals, ensuring efficient service delivery and maintaining high client satisfaction levels. If you are a driven and skilled professional with a passion for leading a high-performing help desk team and delivering exceptional customer service, we encourage you to apply.

Job Requirements:

1. This position will report to our Florham Park, NJ office daily. Flexibility in scheduling to work remotely if needed.
2. The ideal candidate will serve as a technical point of escalation (as needed), be responsible for providing high-level technical assistance and supervision to the team, and ensure service and support are provided to clients in accordance with their SLAs
3. Excellent communication, attention to detail and interpersonal skills
4. ***Must have 4 years of MSP experience.
5. Drive the highest levels of performance from each team member through coaching, training, mentoring, and attainment of performance metrics.
6. Develop Agendas and lead weekly recurring Meetings, Roundtables, and ad hoc meetings as necessary to disseminate pertinent technical and client information to the department.
7. Create and run onboarding plans for new hires focusing on our approach, standards, and client base.
   

Technical

1. Ability to analyze data, track KPIs, and present insights to senior management.
2. Strong Microsoft Windows Desktop/Server Experience
3. Corporate Firewall Experience (We standardize on SonicWall)
4. Knowledge of PSA/RMM (We use ConnectWise Manage/Automate)
5. Strong Network Connectivity and Troubleshooting experience.

Benefits:

1. Medical/Dental 100% paid by Link High
2. 401K with 3% Company Contribution
3. Life Insurance/Disability Provided by Company
4. PTO that increases with tenure
5. Reimbursement for approved Microsoft and other Certification training materials and tests.
6. Salary DOE with Bonuses for meeting department goals up to 10%.