Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
PRN MA / Front Desk - OB-7439-2739NE Nevada Multi-Specialty II
Description
Northeastern Nevada Regional Hospital Medical Assistant / Front Desk Receptionist
Who We Are :
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Northeastern Nevada Regional Hospital is a 75-bed facility located in Elko, Nevada.
We offer a wide range of healthcare services, including emergency medicine, heart care, maternity care, sleep medicine, surgical services, and more.
We are recognized by the American College of Cardiology as an accredited Chest Pain Center.We believe that health care should be effective, safer, and more available to all people.
We are committed to providing our patients with the highest quality, family-friendly care available.
Where We Are :
Here you’ll find year-round access to recreation and more than 20 alpine lakes.The city’s economy is heavy with gold mining, ranching, tourism, and casinos.
The entertainment capital of the world, Las Vegas, Nevada is located approx. six hours away.With us is where you want to be.
Why Choose Us :
Position Summary : Northeastern Nevada Physician Practices is seeking a friendly, motivated, Receptionist to join a well-established practice.
This is a per diem, or as-needed role, working shifts available on Monday through Friday.
The successful candidate will be responsible for the front office procedures in a busy medical practice.Receiving patients, preparing charts and medical records, handling worker's compensation referrals, answering telephones, scheduling appointments, collecting co-pays and payments on accounts, keeping the front desk, and waiting area neat and organized.
The shared responsibilities as part of the Medical Assisting include providing direct patient care, chart work, clinical procedures and assisting in medical practice.
Must be proficient in medical terminology, detail oriented and self-motivated.
This position reports directly to Practice Manager and Physician.
Qualifications
Minimum Qualifications :
Education : Graduation from a certified Medical Assistant program preferred.
License / Certification : American Heart Association BLS certification required within 60-days of hire.
Experience : 1 2 years medical office experience preferred. Previous Medical Assistant and front office experience preferred.
Other Requirements : Excellent customer service skills.Typing and grammatical skills.Demonstrates attitude of cooperation and professionalism.
EEOC Statement :
Northeastern Nevada Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Nursing / Medical Assistant
Primary Location
Nevada-Elko
Schedule
Per Diem / PRNWork SchedulePRN - rotate weekends, various shifts
Last updated : 2024-03-22
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