Help Desk Manager jobs in Tupelo, MS
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- VICTORY MARKETING, LLC
-
Tupelo, MS
FULL_TIME
-
Title: Help Desk Analyst
STATUS: Full-time, Exempt
REPORTS TO: CIO
LOCATION: Ridgeland, MS
PRIMARY FUNCTION: Responsible for the configuration, maintenance and operation of network, servers, desktop, and storage infrastructure.
SPECIFIC DUTIES:
Install, configure, and maintains servers, SAN, and related networking equipment.
Maintain organizations back of house software (PDI Enterprise)
Monitor scheduled jobs and computer output for completeness, accuracy, and errors.
Perform all data backups and secure data according to established procedures.
Install firmware and security updates.
Configure and maintain Microsoft Active Directory.
Maintain VoIP environment and related equipment, services, and platforms.
Troubleshoots and resolves issues with store level network infrastructure and peripherals.
Assists with software upgrades and installations.
Provide support to operational staff and store level personnel.
Perform such other duties as may be required from time to time for the overall successful operation of the organization.
BASIC REQUIREMENTS:
An advanced proficiency in the operation of local and wide-area networks and components.
Proficient with current Microsoft Server and Client operating systems.
Experience with Fortinet routers and switches.
Experience with Point of Sale environments.
Able to perform duties accurately, independently and be able to prioritize duties to meet deadlines.
Work with team members in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
Discretion, accuracy and clarity in communication are essential.
A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.
PHYSICAL REQUIREMENTS:
Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization. Requires at least 3 years of similar or related experience.
Experience and professional certification may be substituted for degree requirement.
- 13 Days Ago
- BankFirst Financial Services
-
Starkville, MS
FULL_TIME
- Job SummaryServe as IT Department frontline support for all systems by responding to Help Desk requests andproviding timely solutions to our employees. Possess familiarity with the bank’s environment ...
- 28 Days Ago
- Computech Corporation
-
Springs, MS
FULL_TIME
- Job Description# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot probl...
- 1 Month Ago
- Decision Desk HQ
-
Starkville, MS
TEMPORARY
- Come join our expanding team for an exciting evening gig, with future gig opportunities available!Election reporters are needed to relay results from the Presidential Primary elections on Tuesday, Mar...
- 1 Month Ago
- Help At Home
-
Coffeeville, MS
FULL_TIME
- Help at Home is hiring TODAY in your community Now offering weekly payHelp at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our client...
- Just Posted
- Help At Home
-
Fulton, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY Start your career with the nation's leading provider of in-home support to seniors and become a hero for someone in your community. Why should...
- 1 Day Ago
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- Tupelo, MS
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0 Help Desk Manager jobs found in Tupelo, MS area
- General Atomics and Affiliated Companies
-
Tupelo, MS
- General Atomics Electromagnetic Systems (GA-EMS) designs and manufactures first-of-a-kind electromagnetic and electric p...
- 4/24/2024 12:00:00 AM
- North Mississippi Medical Center
-
Tupelo, MS
- At North Mississippi Health Services, our mission is to continuously improve the health of the people of our region. Our...
- 4/22/2024 12:00:00 AM
- Internal Revenue Service
-
Tupelo, MS
- DutiesWHAT IS THE IT (INFORMATION TECHNOLOGY)DIVISION?A description of the business units can be found at:Vacancies will...
- 4/22/2024 12:00:00 AM
- Hiring Now!
-
Vardaman, MS
- Company Overview When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that o...
- 4/22/2024 12:00:00 AM
- Haworth Inc.
-
Houlka, MS
- Company Overview When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that o...
- 4/20/2024 12:00:00 AM
- Hiring Now!
-
Randolph, MS
- Company Overview When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that o...
- 4/20/2024 12:00:00 AM
- Haworth Inc.
-
Pittsboro, MS
- Company Overview When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that o...
- 4/20/2024 12:00:00 AM
- Hiring Now!
-
Banner, MS
- Company Overview When you feel connected to your work, you feel more engaged. At Haworth, you can pursue a career that o...
- 4/20/2024 12:00:00 AM
About Tupelo, Mississippi
were up 1.2% from a year ago