Help Desk Manager jobs in Troy, MI

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager
  • Gardner White Furniture
  • Warren, MI FULL_TIME
  • Description

    We are looking for a Help Desk Manager to lead our technical support team. The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer service. As a Help Desk Manager, you will be responsible for managing and evaluating the performance of the help desk team, ensuring timely and accurate customer service, training representatives, and establishing customer service standards. You will also contribute to improving customer support and provide feedback to internal teams. 


    Job Responsibilities: 

    • Manage the help desk team and evaluate performance 
    • Triage help desk tickets to appropriate team member 
    • Managing the on-call schedule for the IT team 
    • Ensure customer service is timely and accurate on a daily basis 
    • Recruit, train, and support help desk representatives and technicians 
    • Establish customer service standards 
    • Contribute to improving customer support 
    • Provide feedback to internal team 

    Supervisory Responsibilities: 

    All IT technicians will report to this position. 

    Work Environment 

    This job operates in an office environment.  

    Physical Demands 

    The employee will regularly be standing, walking, lifting, bending, 

    Requirements

    Qualifications needed to perform this position: 

    • Bachelor’s degree in Computer Science or related field 
    • 5 years of experience in technical support 
    • 3 years of experience in a leadership role 
    • Strong technical background 
    • Excellent communication skills 
    • Problem-solving skills 

    Position Type/Expected Hours of Work 

    This is a full-time position, set scheduled working either AM or PM based on the needs of the business. 

  • 26 Days Ago

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Branch Manager
  • Help at Home
  • Warren, MI FULL_TIME
  • Title: Branch ManagerFunction or Dept.: OperationsCategory: Branch AdminLocation:Reports to: Area Leader/Area ManagerFLSA Classification: ExemptJob Summary:The Branch Manager will direct and supervise...
  • 8 Days Ago

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Operations Manager
  • Help at Home
  • Dearborn, MI FULL_TIME
  • Job Summary:The Manager, Operations Support will ensure effective operational management of multiple Operations Support functions which may include employee engagement & training. The Manager, Operati...
  • 13 Days Ago

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Area Manager
  • Help at Home
  • Allegan, MI FULL_TIME
  • Help at Home, LLC, is the nation’s leading provider of high-quality home care and support solutions. Our goal is to enable the highest level of personal independence by creating meaningful moments for...
  • 1 Month Ago

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Help desk support
  • A-Line Staffing Solutions
  • Rochester, MI FULL_TIME
  • Job Title : Help Desk Support Pay : $18 / HR Bi-Weekly Job Type : Remote WFH Interview’s hosted ONSITE in Rochester, MI 5 Weeks of Training- 8 : 30a-5pm EST, After training the schedule will be either...
  • Just Posted

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Help Desk Tier 2
  • Out of the Box Solutions
  • Southfield, MI FULL_TIME
  • OverviewWe are seeking a highly skilled Level 2 Technician to join our service team. As a Level 2 Technician, you will be responsible for providing technical support and assistance to end-users (in pe...
  • 1 Day Ago

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0 Help Desk Manager jobs found in Troy, MI area

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Technical Sales Support Specialist
  • Abb Holdings Inc
  • Auburn Hills, MI
  • Technical Sales Support Specialist Take your next career step at ABB with a global team that is energizing the transform...
  • 3/28/2024 12:00:00 AM

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Customer Support Manager (REMOTE)
  • Advantasure
  • Southfield, MI
  • **Customer Support Manager (REMOTE)** **Working at Advantasure is more than a job — you’re part of a team that is becomi...
  • 3/27/2024 12:00:00 AM

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IT Support Help Desk - Managed Services
  • INTREPID IT LLC
  • Shelby Township, MI
  • Job Description Job Description Job Description RESPONSIBILITIES: Responsibilities of the IT Support Specialist: * Monit...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Berkshire Production Supply
  • Novi, MI
  • Job Description Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the pr...
  • 3/26/2024 12:00:00 AM

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Intern, Quality Control - Microbiology
  • Endo International
  • Rochester, MI
  • Discover what our 3,000+ global employees already know about Endo: our team members are a part of our vision to help eve...
  • 3/25/2024 12:00:00 AM

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Fleet Systems Support Manager
  • Waste Industries
  • Southfield, MI
  • The Fleet Systems Support Manager is responsible for the implementation and support of a variety of specialized applicat...
  • 3/24/2024 12:00:00 AM

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Clerical Assistant (2024)
  • SUPPORT MANAGEMENT SERVICES LLC
  • Livonia, MI
  • Job Description Job Description We are seeking a Clerical Assistant (2024) to join our team! You will perform clerical a...
  • 3/24/2024 12:00:00 AM

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Operations Supervisor
  • ENGINEERED PROTECTION SYSTEMS, INC.
  • Brighton, MI
  • Description EPS Security is looking for a talented individual to join our New Hudson Operations team as an Operations Su...
  • 3/24/2024 12:00:00 AM

Troy is a city located in Metropolitan Detroit's northern suburbs in Oakland County in the U.S. state of Michigan. The population was 80,980 at the 2010 census, making it the 11th-largest city in Michigan by population, and the largest city in Oakland County. Troy has become a business and shopping destination in the Metro Detroit area, with numerous office centers and the upscale Somerset Collection mall. In 2011, Troy was ranked the safest city in Michigan, as well as the 19th safest city in the nation. In 2008, Troy was ranked 22nd on a list of "Best Places to Live" in the United States by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$105,830 to $139,707
Troy, Michigan area prices
were up 1.2% from a year ago

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