Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Synergy Companies is a full service Energy management contractor specializing in residential and small commercial energy upgrade products and services.
Synergy Companies is looking for a new Electrical Helper to join our Palo Alto team. Being a part of the SYnergy team allows you to help people in need in your community. You'll have the daily opportunity to help change someone's life by making their homes more comfortable, safer, and more energy efficient.
What you should know about us:
Synergy Companies make a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside. These dollars are utilized by the utility companies to offer energy-saving series and products to customers throughout California. Synergy Companies is privileged to be a trusted partner with the utilities that get to deliver these No-Cost products and services directly to the customer.
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0 Help Desk Manager jobs found in Stockton, CA area