Help Desk Manager jobs in Springdale, AR

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager
  • Wachter, Inc.
  • Lowell, AR FULL_TIME
  • Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

     

    Wachter is accepting applications for an experienced Help Desk Manager with a strong background in network engineering to lead our technical support team in our Lowell, AR office. This position requires a hands-on technical leader combined with customer service experience. Our help desk supports a diverse range of IT issues, focusing on providing exceptional service to our field technicians. With an employee base of 30 to 40 employees, we value teamwork, efficiency, and a proactive approach to problem-solving. Candidates should possess a solid voice/data/security or electrical field technical background with a problem-solving attitude with the ability to motivate their team to achieve specific goals.

     

    We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.  

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    Benefits package: Company Paid!
    • Medical, Dental, Prescription & Vision Benefits 
    • Life, AD&D, and LTD insurance 
    • Paid Vacation and Holidays 
    • Teladoc & TriaHealth 
    • Company-Matched 401K and IRA Retirement Savings


    Requirements:
    • Bachelor’s degree in computer science, Information Technology, or a related field or equivalent experience.
    • At least 5 years of experience in a technical support or help desk leadership role, with a proven track record of managing medium-sized teams.
    • Strong background in network engineering, with certifications such as CCNA, CCNP, or equivalent being highly desirable.
    • Solid understanding of ITIL methodology, with certification preferred.
    • Experience with financial management and human resources responsibilities in a technical support environment.
    • Excellent leadership, communication, and interpersonal skills, capable of motivating and guiding a team towards achieving excellence.
    • Ability to work under pressure, manage multiple priorities, and adapt to changing demands.
    • Proficient in the use of help desk software, ITSM tools, and Microsoft Office Suite.


    Responsibilities:
    • Oversee the operation of the help desk, ensuring efficient resolution of technical issues and high customer satisfaction.
    • Apply your network engineering expertise to guide the team in troubleshooting complex issues, particularly those related to network infrastructure.
    • Manage day-to-day operations.
    • Implement and adhere to ITIL best practices to optimize service delivery and process improvement.
    • Manage financial aspects of the help desk operations, including budgeting, forecasting, and cost control.
    • Handle human resources duties, including hiring, training, performance evaluations, and development of a skilled and motivated team.
    • Direct supervision of day and night supervisors, ensuring cohesive team management and alignment with organizational goals.
    • Analyze performance metrics to identify trends, anticipate potential issues, and implement proactive solutions.
    • Foster a culture of continuous improvement, encouraging innovation and the adoption of new technologies to enhance service quality.
    • Ensure compliance with company policies, industry standards, and regulatory requirements.


    What We Offer:
    • Competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • A supportive and collaborative work environment.
    • The chance to make a significant impact in a growing company.


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    $75,000 - $90,000 a year
    Based on qualifications and experience.
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    About:


    Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.


    We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

     


    Follow us on Facebook, Instagram, Twitter, and LinkedIn.


    We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • 13 Days Ago

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IT Help Desk Support - Level II
  • K2 Staffing, LLC
  • Springdale, AR FULL_TIME
  • Summary Our client is a leading IT Solutions Company in the outskirts of Springdale, AR area (Fayetteville, Springdale, Rogers, Bentonville) and they are in need of a Help Desk Support Level II. An IT...
  • 1 Month Ago

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Help
  • LIDS
  • Fayetteville, AR FULL_TIME
  • General Description Generate Sales Meet or exceed Company Objectives in all individual statistics. Participate in store maintenance per the current visual guidelines including : proper merchandising, ...
  • 4 Days Ago

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Help
  • Lids
  • Rogers, AR FULL_TIME
  • General Description Generate Sales Produce sales gains, by providing customer service. Meet or exceed Company Objectives in all individual statistics. Participate in store maintenance per the current ...
  • 1 Month Ago

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Freelancer/IT / Desktop Support/ Help Desk/ Field Support (Rogers) (Dispatch/On Demand/ On Call Request/)
  • Axiom Technologies
  • Rogers, AR FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 10 Days Ago

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Front Desk Manager
  • Apex Staffing, Inc.
  • Springdale, AR FULL_TIME
  • Premier Arkansas law firm looking for a high energy, friendly professional to coordinate the front desk area of their NWA office. Job Responsibilities: Greet visitors and answer multi-line phones Set ...
  • 24 Days Ago

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0 Help Desk Manager jobs found in Springdale, AR area

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Customer Support Manager II - Numerous Locations
  • Lumen Technologies Australia Pty
  • Fayetteville, AR
  • **Customer Support Manager II - Numerous Locations** **Location:** SEATTLE, WA, US, 98191 WORKS FROM HOME, WA, US WORKS ...
  • 3/29/2024 12:00:00 AM

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LEGAL SUPPORT SPECIALIST
  • Arkansas Department of Health
  • Lowell, AR
  • to apply! ** LEGAL SUPPORT SPECIALIST** Date: Mar 4, 2022 Req ID: 15640 Location: Lowell, AR, US, 72745 Category: DFA - ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Fayetteville, AR
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Product Delivery Director
  • Planet Payment, Inc.
  • Fayetteville, AR
  • Employment Type: EmployeeContract Type: PermanentThe Product Delivery Director, EMEA will implement the Companys Project...
  • 3/28/2024 12:00:00 AM

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Cyber / Cloud Support Specialist
  • Arkansas Center for Data Sciences
  • Fayetteville, AR
  • **Cyber / Cloud Support Specialist** at Arkansas Center for Data Sciences Fayetteville, AR Arkansas Center for Data Scie...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Fayetteville, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Assistant Project Manager
  • CRB
  • Fayetteville, AR
  • Company Description CRB's over 1,500 expert professionals drive innovative, life-changing and life-saving solutions for ...
  • 3/26/2024 12:00:00 AM

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Senior IT Business Analyst
  • PAM Transport
  • Tontitown, AR
  • About Us PAM Transport was founded in Tontitown, Arkansas, in 1980 and over the past 40+ years of being in business, we ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 108.9 square miles (282 km2), of which, 108.3 square miles (280 km2) of it is land and 0.7 square miles (1.8 km2) of it, or 0.62%, is water. The city limits extend north into southern Benton County. Springdale is bordered by the cities of Cave Springs, Lowell, and Bethel Heights to the north, by Elm Springs and Tontitown to the west, and by Johnson and Fayetteville to the south. The city is located in both Benton and Washington counties along Interstate 49/US Highway 62/US Highway 71 (I-49/US 62/US 71). This is the only...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$95,708 to $126,344
Springdale, Arkansas area prices
were up 1.2% from a year ago

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