Help Desk Manager jobs in South Bend, IN

The University of Notre Dame (ND.jobs) is accepting applications for a Help Desk Consultant (Summer Employment).

Applications will be accepted until 4/29/2022.

Help Desk Consultants are individuals who are hired and trained by the Office of Information Technologies (OIT) to assist students, faculty and staff with computing and technology problems or questions in person and in the classroom. Consultants diagnose and resolve problems that individuals may have with network connectivity, Windows and Macintosh Operating systems, as well as a variety of applications including (but not limited to) MS Office Suite, Google Apps, Adobe Creative Cloud Suite, web browsers and antivirus software. In addition, consultants work with the customers personal wireless device for troubleshooting email, calendar as well a issues with multi-factor authentication. Consultants also assist with the the audio/video and rental equipment.

Minimum Qualifications:

• Excellent customer service skills
• Excellent listening skills, with ability to ask appropriate follow-up questions to identify what is needed
• Ability to communicate instructions clearly to a varied audience, via all contact methods
• Ability to manage time
• Ability to learn quickly

Preferred Qualifications:
Works in IT department at an alternate school.

ABOUT NOTRE DAME:
The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.

Equal Opportunity Employment StatementThe University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

APPLICATION PROCESS:
Please apply online at http://ND.jobs to Job # S221505. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.
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