Help Desk Manager jobs in Savannah, GA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk
  • Robert Half
  • Statesboro, GA OTHER
  • Help Desk Level 1 Technician, you will be the first point of contact for our users experiencing IT issues. Your primary responsibility will be to provide technical support and guidance to resolve problems related to software, hardware, and networking. You will play a key role in maintaining high levels of customer satisfaction and ensuring the smooth operation of our IT infrastructure.Key Responsibilities:Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.Resolve user-reported issues using available tools and following procedures and policies for the handling of support cases.Troubleshoot and resolve issues related to Windows OS 10/11, O365, and basic networking.Perform user account management activities, including creation and deletion, in Active Directory.Utilize ConnectWise for managing and tracking user issues and solutions.Escalate unresolved calls to the appropriate support team member.Document all actions in tickets including diagnostics, steps taken for resolution, and if applicable, escalate to the next level of support.Develop a sound understanding of IT operations and related applications and IT systems as well as business-related processes and procedures.Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • 14 Days Ago

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Help Desk Specialist
  • Advanced IT Concepts (AITC)
  • Fort Stewart, GA FULL_TIME
  • Job Title: Help Desk Specialist Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Stewart, GA COMPANY OVERVIEW AITC is a fast-growing, proven Information Technolog...
  • 19 Days Ago

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Help Desk Specialist
  • AITC (Advanced IT Concepts)
  • Fort Stewart, GA FULL_TIME
  • Job Title: Help Desk Specialist Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Stewart, GA COMPANY OVERVIEW AITC is a fast-growing, proven Information Technolog...
  • 24 Days Ago

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IT Help Desk I
  • Palmetto Technology Group, Inc.
  • Savannah, GA FULL_TIME
  • JOB SUMMARY: Responsible for initial triage and resolution of basic remote support requests. POSITION RESPONSIBILITIES: Technical: Follow detailed processes to deliver consistent results Provide basic...
  • 25 Days Ago

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Help desk specialist
  • Infinity, Inc.
  • Savannah, GA FULL_TIME
  • JOB SUMMARY : Responsible for initial triage and resolution of basic remote support requests. POSITION RESPONSIBILITIES : Technical : Follow detailed processes to deliver consistent results Provide ba...
  • 4 Days Ago

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Help Desk Specialist - Intermediate
  • AITC (Advanced IT Concepts)
  • Fort Stewart, GA FULL_TIME
  • Job Title: Help Desk Specialist - Intermediate Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Stewart, GA COMPANY OVERVIEW AITC is a fast-growing, proven Inform...
  • 12 Days Ago

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0 Help Desk Manager jobs found in Savannah, GA area

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Systems Administrator Senior (SCCM) - TS/SCI Required
  • General Dynamics Information Technology
  • Hunter AAF, GA
  • Systems Administrator Senior (SCCM) - TS/SCI Required Transform technology into opportunity as a Systems Administrator S...
  • 3/29/2024 12:00:00 AM

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Information Systems Technician (Field)
  • Advantage Technologies
  • Savannah, GA
  • Job Description Job Description Advantage Technologies: Information Systems Technician (Field) Position Outline: A Field...
  • 3/29/2024 12:00:00 AM

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Project Crew Lead
  • Kellermeyer Bergensons Services
  • Savannah, GA
  • Company Overview: For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services...
  • 3/28/2024 12:00:00 AM

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IT Specialist
  • eVigilant
  • Savannah, GA
  • Job Description Job Description Responsibilities Provide dedicated Tier 2 Functional Customer Support that shall liaise ...
  • 3/28/2024 12:00:00 AM

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Aviation Publications Analyst
  • CAMP Systems International, Inc.
  • Savannah, GA
  • Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global busine...
  • 3/26/2024 12:00:00 AM

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Manager, Meditech/Clinical Information Systems
  • Engage Partners Inc.
  • Savannah, GA
  • We're seeking a Manager, Meditech/Clinical Information Systems for a FTE onsite opportunity located in Savannah, GA. Pos...
  • 3/26/2024 12:00:00 AM

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IT Project Manager - PLM
  • Great Dane
  • Savannah, GA
  • Overview THE ROLE At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has ne...
  • 3/26/2024 12:00:00 AM

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Tech Desk Support Analyst
  • Citi Trends
  • Savannah, GA
  • Role: Tech Desk Support Analyst Reports to: IS Manager Positions Available: 2nd Shift Based in: Savannah, GA CITI TRENDS...
  • 3/26/2024 12:00:00 AM

Savannah (/səˈvænə/) is the oldest city in the U.S. state of Georgia and is the county seat of Chatham County. Established in 1733 on the Savannah River, the city of Savannah became the British colonial capital of the Province of Georgia and later the first state capital of Georgia. A strategic port city in the American Revolution and during the American Civil War, Savannah is today an industrial center and an important Atlantic seaport. It is Georgia's fifth-largest city, with a 2017 estimated population of 146,444. The Savannah metropolitan area, Georgia's third-largest, had an estimated pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,716 to $130,316
Savannah, Georgia area prices
were up 1.5% from a year ago

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