Help Desk Manager jobs in Santa Rosa, CA
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- TWIN PINE CASINO & HOTEL
-
Middletown, CA
FULL_TIME
-
```Overview```
We are seeking a Help Desk Tech to join our team. As a Help Desk Tech, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone who enjoys troubleshooting and resolving technical issues in a fast-paced environment.```Responsibilities```
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot hardware and software issues and provide timely resolutions
- Install, configure, and maintain computer hardware and software
- Collaborate with other IT team members to resolve complex technical problems
- Document all support interactions and resolutions in the ticketing system
- Assist with the setup and maintenance of network devices such as firewalls and switches
- Provide user training on software applications and systems
- Ensure compliance with company policies and procedures```Experience```
To be successful in this role, you should have the following experience:
- Previous experience working in a help desk or technical support role
- Proficiency in using help desk software such as Jira or Remedy
- Knowledge of networking concepts including TCP/IP, VPN, firewalls, and GPOs
- Familiarity with computer hardware components and troubleshooting techniques
- Experience with SCCM or other remote desktop management tools
- Understanding of Meraki or similar network management platformsIf you are a proactive problem solver with excellent communication skills and a passion for technology, we would love to hear from you. Apply today to join our dynamic IT team!
Job Type: Full-time
Pay: $17.00 - $22.03 per hour
Expected hours: 38 – 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Middletown, CA 95461: Relocate before starting work (Required)
Work Location: In person
- 28 Days Ago
- Duckhorn Wine Company
-
Santa Rosa, CA
FULL_TIME
- The Duckhorn Portfolio is North America’s premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America’s most revered wine...
- 30 Days Ago
- GRILLAGAN'S ISLAND
-
Lakeport, CA
FULL_TIME
- Grillagan's Island in Lakeport, CA is looking for one kitchen help to join our 5 person strong team. We are located on 1873 North High Street. Our ideal candidate is attentive, punctual, with the abil...
- 1 Month Ago
- County of Lake
-
Lake, CA
OTHER
- EXTRA HELP – TEMPORARY WORK ASSIGNMENTAn individual may be hired as Extra Help Employee for a temporary work assignment at such compensation as determined by County of Lake personnel rules and regulat...
- 12 Days Ago
- County of Sonoma (CA)
-
Santa Rosa, CA
OTHER
- Are you an experienced lifeguard?Join the Sonoma County Regional Parks Department as a Supervising Lifeguard!Multiple Positions Available.As a Supervising Lifeguard with Regional Parks, you're offered...
- 15 Days Ago
- County of Sonoma (CA)
-
Santa Rosa, CA
OTHER
- Are you a California Registered Nurse who is passionate about recovery-focused and trauma-informed care? Join the Department of Health Services as an Extra-Help Psychiatric Nurse!Starting salary up to...
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0 Help Desk Manager jobs found in Santa Rosa, CA area
- Vaco
-
Santa Rosa, CA
- ***Information Security Analyst*** ***Onsite in Santa Rosa, CA*** ***Up to $85k - 110K*** ***Determining compensation fo...
- 4/19/2024 12:00:00 AM
- Clear Concepts Management
-
San Rafael, CA
- Job Description Job Description Clear Concepts Management is a sales and client management firm dedicated to delivering ...
- 4/19/2024 12:00:00 AM
- KLH Consulting, Inc.
-
Santa Rosa, CA
- Job Description Job Description Position Summary: As a Network Engineer you will design, implement, troubleshoot, analyz...
- 4/19/2024 12:00:00 AM
- Aces Aba
-
Santa Rosa, CA
- Salary: Starting at $80,000-$89,000 (dependent on experience)ACES is driven to elevate the standards in the treatment of...
- 4/19/2024 12:00:00 AM
- Moss Adams LLP
-
Santa Rosa, CA
- Senior Application Developer Description At Moss Adams, we champion authenticity. For us, that means fostering a culture...
- 4/19/2024 12:00:00 AM
- KLH Consulting, Inc.
-
Santa Rosa, CA
- Job Description Job Description Summary: The Desktop Specialist is the firm’s first contact to our end users. We are sea...
- 4/18/2024 12:00:00 AM
- Moss Adams LLP
-
Santa Rosa, CA
- Senior Application Developer-HRIS Description At Moss Adams, we champion authenticity. For us, that means fostering a cu...
- 4/18/2024 12:00:00 AM
- Hiring Now!
-
Santa Rosa, CA
- Focus Staff is seeking a travel Echo Technologist for a travel job in Santa Rosa, California. Job Description & Requirem...
- 4/15/2024 12:00:00 AM
About Santa Rosa, California
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