Help Desk Manager jobs in Santa Clarita, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

T
Equity Program Manager
  • The Trade Desk
  • Los Angeles, CA FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

    So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

    What we do:

    The Trade Desk (TTD) is seeking an Equity Program Manager to join our growing team. This role will be responsible for managing Global Compliance of TTD’s global equity programs and leading employee equity education efforts in over 20 countries and equity education to over 3,000 employees. This position will report to the Director, Stock Administration.

    What you'll do:

    • Manage all global securities and tax filings, including managing deadlines and continuously improving templates for efficient handling
    • Partner effectively and proactively with internal business partners including Legal, Tax, Compliance, Human Resources, Accounting, Payroll and employees
    • Work with external Legal and Tax advisors to stay abreast of international developments and updates to requirements
    • Lead implementation of equity program administration in new countries and develop a framework to support equity programs
    • Manage employee equity program education, including developing and delivering onsite training in TTD’s global offices
    • Use excellent verbal and written communication skills to lead employee equity communications, including supporting employee understanding of equity awards and ESPP programs through the preparation of written materials, live and recorded webcasts, one-on-one employee meetings and videos
    • Be a true expert in the different types of equity vehicles and able to articulate these nuances in a professional, easy-to-understand format both written and verbally
    • Effectively and promptly respond and resolve employee equity inquiries and concerns
    • Assist with global mobility processing and compliance for equity transactions
    • Contribute new ideas to innovate and transform existing programs/processes and introduce new programs to enable a flexible, scalable and compliant global equity programs function
    • Learn other functional areas of the team and train other team members on your own responsibilities, to help you expand your skill set and grow in your career, while also helping to establish back-up support with the team

    Who you are: 

    • Minimum of five years of stock administration experience. Ideally, including public company equity administration at a company with complex global equity programs
    • Solid understanding of equity administration function and experience with global securities and tax filings
    • Strong analytical and problem-solving skills and eye for details
    • Ability to think strategically and contribute to our process improvements and innovation
    • Exceptional verbal and written communication skills, including the ability to present in front of large groups
    • Active listening skills, including the ability to assess needs, change approach/delivery in real time, and communicate complex equity programs in simple terms
    • Ability and willingness to travel to deliver onsite training to employees
    • Detail-oriented with a high degree of accuracy, business-friendly team player with an ability to accommodate tight deadlines in a fast-paced, rapid-growth environment
    • Bachelor's degree in Finance or Accounting preferred
    • CEP designation preferred, or in process

     

    The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

    The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  • 2 Months Ago

U
Manager, Information Systems (Help Desk Support) - IS Client Services - Full Tim
  • University of Southern California
  • Los Angeles, CA FULL_TIME
  • Manager, Information Systems (Help Desk Support) - IS Client Services - Full Time 8 Hour Days (Exempt) (Non-Union) Keck Medicine of USC Hospital Los Angeles, California The Service Desk Manager will b...
  • 19 Days Ago

A
Help Desk Specialist
  • AppleOne
  • Pacoima, CA FULL_TIME
  • Thriving Manufacturer seeking reliable Help Desk SpecialistKeys to Hire:Help desk support experienceOffice 365 certification is a plusBilingual and Degree are a plus. Full benefits, 401k, vacation/sic...
  • 9 Days Ago

S
IT Help Desk Analyst
  • SuperCare Health
  • City of Industry, CA FULL_TIME
  • “Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by hel...
  • 10 Days Ago

R
Help Desk Analyst I
  • Robert Half
  • El Segundo, CA OTHER
  • *Email brendan.steele@rht(.com) for consideration*Robert Half (Technology Solutions) is searching for a IT Support Technician I with a background in ticketing, user support, white-glove customer servi...
  • 10 Days Ago

M
Help Desk Analyst
  • MCS of Tampa
  • Los Angeles, CA FULL_TIME
  • MCS of Tampa is currently hiring for a Help Desk Analyst with an active SECRET Clearance and a current IAT II Certification at Los Angeles Air Force Base. This is a full-time, permanent position with ...
  • 14 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Santa Clarita, CA area

S
Training and Development Lead
  • Ssi People
  • Thousand Oaks, CA
  • Job Title : Training and Development Associate Duration: 12 Months with possible Extension. Pay rate: $28.68/Hr on W2 ba...
  • 4/18/2024 12:00:00 AM

S
Training and Development Specialist
  • Ssi People
  • Thousand Oaks, CA
  • Job Summary The Training and Development Associate on the GCO Global Learning and Performance Learning Enablement & Oper...
  • 4/18/2024 12:00:00 AM

H
Senior Revenue Systems Project Lead - Hybrid - Santa Clarita, CA
  • Holland America Group
  • Valencia, CA
  • Job Description One of the best-known names in cruising, Princess is the world's leading international premium cruise li...
  • 4/18/2024 12:00:00 AM

M
Director, Information Technology
  • Mrc
  • West Hollywood, CA
  • MRC is a diversified global entertainment company with divisions including Film, Television, and Non-Fiction. Role Descr...
  • 4/18/2024 12:00:00 AM

M
Director, Information Technology
  • MRC
  • West Hollywood, CA
  • MRC is a diversified global entertainment company with divisions including Film, Television, and Non-Fiction. Role Descr...
  • 4/17/2024 12:00:00 AM

F
Manhattan SCALE WMS System Manager
  • Feit Electric
  • Pico Rivera, CA
  • Manhattan SCALE WMS System Manager We are looking for a Manhattan SCALE Systems Manager. Candidates for this position wi...
  • 4/16/2024 12:00:00 AM

F
Manhattan SCALE WMS System Manager
  • Feit Electric
  • Pico Rivera, CA
  • Manhattan SCALE WMS System Manager We are looking for a Manhattan SCALE Systems Manager. Candidates for this position wi...
  • 4/15/2024 12:00:00 AM

E
Customer Support Manager
  • Eatos
  • West Hollywood, CA
  • ** eatOS POS Inc.** ** Customer Support Manager** **West Hollywood, California Remote** **Customer Support Manager** **W...
  • 4/14/2024 12:00:00 AM

Santa Clarita, according to the United States Census Bureau, has an area of 62.16 square miles (161.0 km2), of which 62.10 square miles (160.8 km2) is land and 0.06 square miles (0.16 km2) (0.099%) is water. Santa Clarita is near the San Fernando fault zone and was affected by the 1971 San Fernando earthquake, also known as the Sylmar quake. The city was also affected by the 1994 Northridge earthquake, and many commercial and residential buildings were devastated by its aftermath, including the nearby Newhall Pass, the Valencia Town Center, and Six Flags Magic Mountain. Magic Mountain's 38-st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$115,960 to $153,077
Santa Clarita, California area prices
were up 3.2% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020