Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ABOUT KATE FARMS
Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people with a medical need for liquid nutrition.
Kate Farms works to be the place where a diverse mix of talented individuals want to come, to stay and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.
POSITION OVERVIEW
Kate Farms is looking for a Help Desk Engineer to join our dynamic IT team. This is a hybrid position working onsite most days. The Help Desk Engineer will provide technical support to end users, troubleshoot hardware and software issues, resolve network problems, and ensure the smooth operation of computer systems. The ideal candidate will have excellent communication skills, strong problem-solving abilities, a passion for delivering exceptional customer service, and an established working knowledge of Help Desk Support.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
MINIMUM JOB REQUIREMENTS
· Strong commitment to company mission and values.
· Ability to work independently and collaboratively in a fast-paced, dynamic environment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the essential functions of the job, the employee may be required to bend, stoop, kneel, reach, lift 30 lbs., climb/reach and maneuver while on a ladder, and climb stairs.
Possess the ability to sit at a computer for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position will work in a corporate office with the potential flexibility of working from a home / office environment part of the week. Must be able to work on-site a minimum of 3 to 4 days a week.
It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.
In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA), New York City’s Human Rights
Law (NYCHRL), and California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or
a range thereof, for roles that will be, or could be performed in Colorado, New York City, or California. If the
position applied to is not located in Colorado, NYC, or California, the following information may not apply.
Salary Minimum : $ 77,057 Salary Maximum $105,000 . The base salary range above represents the low and high
end of the Kate Farms salary range for this position. This range will vary and may be above or below the
range based on various factors including but not limited to location, experience, internal pay alignment, and
performance. The range listed is just one component of Kate Farms’ total compensation package for
employees. Other rewards may include annual bonuses and short- and long- term incentives.
Kate Farms cares well for its employees, and it shows through the provision of standout benefits
such as Medical, Dental, Vision, Life Insurance, FSA, 401k Retirement Plan, Paid Time Off, Remote
Work options and many more outstanding company perks.
Clear All
0 Help Desk Manager jobs found in Santa Barbara, CA area