Help Desk Manager jobs in Santa Barbara, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Engineer (West)
  • Kate Farms
  • Santa Barbara, CA FULL_TIME
  • ABOUT KATE FARMS

    Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people with a medical need for liquid nutrition. 

    Kate Farms works to be the place where a diverse mix of talented individuals want to come, to stay and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.

    POSITION OVERVIEW

    Kate Farms is looking for a Help Desk Engineer to join our dynamic IT team. This is a hybrid position working onsite most days. The Help Desk Engineer will provide technical support to end users, troubleshoot hardware and software issues, resolve network problems, and ensure the smooth operation of computer systems. The ideal candidate will have excellent communication skills, strong problem-solving abilities, a passion for delivering exceptional customer service, and an established working knowledge of Help Desk Support.

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Provide technical support to end users through phone, email, and in-person interactions.
    • Troubleshoot hardware and software problems, perform diagnostics and resolve technical issues in a timely manner.
    • Ensure the smooth operation of computer systems, including network connectivity and printing.
    • Install, configure, and upgrade software and hardware components.
    • Set up and maintain user accounts, security groups, and access rights.
    • Assist in the development and implementation of IT policies and procedures.
    • Monitor and respond to system alerts and notifications.
    • Escalate unresolved issues to appropriate IT personnel.
    • Document technical issues and resolutions for future reference.
    • Provide training and guidance to end users on using computer systems and software.
    • Maintain inventory of IT equipment and software.
    • Participate in on-call support rotations to provide after-hours support.

    MINIMUM JOB REQUIREMENTS

    • Bachelor’s degree in Computer Science, IT, a related field, or equivalent experience.
    • Minimum 5 years of Help Desk related experience.
    • Proven experience as a Help Desk Engineer or similar role.
    • Strong knowledge of Windows and Mac operating systems and Microsoft Office Suite.
    • Excellent troubleshooting and problem-solving skills.
    • Ability to work well independently and in a team environment.
    • Excellent communication and customer service skills.
    • Ability to prioritize and manage multiple tasks effectively.
    • Technical certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.

    ·        Strong commitment to company mission and values.

    ·        Ability to work independently and collaboratively in a fast-paced, dynamic environment.

    • Respectfully shares and accepts feedback willingly from all levels of the organization.

    PHYSICAL DEMANDS

     

    The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    While performing the essential functions of the job, the employee may be required to bend, stoop, kneel, reach, lift 30 lbs., climb/reach and maneuver while on a ladder, and climb stairs.

    Possess the ability to sit at a computer for extended periods of time.

     

    WORK ENVIRONMENT

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

     

    This position will work in a corporate office with the potential flexibility of working from a home / office environment part of the week. Must be able to work on-site a minimum of 3 to 4 days a week.  

     

     

    It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law.

     

    In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA), New York City’s Human Rights

    Law (NYCHRL), and California’s Pay Transparency bill (SB 1162) we are disclosing the compensation, or

    a range thereof, for roles that will be, or could be performed in Colorado, New York City, or California. If the

    position applied to is not located in Colorado, NYC, or California, the following information may not apply.

    Salary Minimum : $ 77,057   Salary Maximum $105,000 .   The base salary range above represents the low and high

    end of the Kate Farms salary range for this position. This range will vary and may be above or below the

    range based on various factors including but not limited to location, experience, internal pay alignment, and

    performance. The range listed is just one component of Kate Farms’ total compensation package for

    employees. Other rewards may include annual bonuses and short- and long- term incentives.

    Kate Farms cares well for its employees, and it shows through the provision of standout benefits

    such as Medical, Dental, Vision, Life Insurance, FSA, 401k Retirement Plan, Paid Time Off, Remote

    Work options and many more outstanding company perks.  


     

  • 1 Month Ago

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Senior Help Desk Analyst
  • Kate Farms
  • Santa Barbara, CA FULL_TIME
  • ABOUT KATE FARMSKate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why ...
  • 1 Month Ago

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Assistant Property Manager
  • People's Self-Help Housing
  • Santa Barbara, CA FULL_TIME
  • DescriptionEssential FunctionsBe an on-site presence while the Resident Manager is away from the office. Answer the telephone and record accurate phone messages. Respond to incoming requests for mater...
  • 4 Days Ago

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Associate Help Desk Technician (Tier 1)
  • Frontier Technology Inc.
  • Goleta, CA FULL_TIME
  • Overview FTI Services provides cost-effective computer support, network design and implementation, and software solutions to businesses of all sizes. With partnerships with leading technology supplier...
  • 23 Days Ago

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IT Support Specialist/Help Desk Support
  • ASC
  • Carpinteria, CA FULL_TIME
  • Job Title: IT Support SpecialistDuration: 03 Months (possible of extension)Location: Carpinteria, CA, 93013Max Pay rate: $28/hr on W2Shifts: Schedule is Monday and Wednesday 11am to 8pm Pt Tuesday, Th...
  • 9 Days Ago

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Service Desk Manager
  • Toyon
  • Goleta, CA FULL_TIME
  • DescriptionU.S. Citizenship Required. Ability to qualify for a US Department of Defense security clearance required.This position is on-site (non-remote) in Goleta, CA.Toyon Research Corporation is se...
  • 6 Days Ago

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0 Help Desk Manager jobs found in Santa Barbara, CA area

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Aircraft Support Manager - Santa Barbara (On-Site)
  • Silver Air Private Jets
  • Santa Barbara, CA
  • Aircraft Support Manager - Santa Barbara (On-Site) Department: Flight Support Employment Type: Full Time Location: Santa...
  • 3/29/2024 12:00:00 AM

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Financial Systems Analyst I
  • County of Santa Barbara, CA
  • Santa Barbara, CA
  • Salary : $99,803.99 - $120,297.42 Annually Location : Santa Barbara, CA Job Type: Full-time Job Number: 24-3510-02 (O/AC...
  • 3/29/2024 12:00:00 AM

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Test Technician II - Medical Devices
  • Arthrex, Inc.
  • Santa Barbara, CA
  • RequisitionID: 56019 Title: Test Technician II Division: Arthrex California Inc. (US03) Location: Santa Barbara, CA Sala...
  • 3/28/2024 12:00:00 AM

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Systems Engineer
  • CIO Solutions
  • Santa Barbara, CA
  • About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, med...
  • 3/28/2024 12:00:00 AM

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Technical Support Specialist
  • CIO Solutions
  • Santa Barbara, CA
  • About us: CIO Solutions provides premium IT services to small and large businesses, affordable housing developments, med...
  • 3/28/2024 12:00:00 AM

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Sales Associate - Chico's
  • Chico's FAS, Inc.
  • Santa Barbara, CA
  • Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POS...
  • 3/28/2024 12:00:00 AM

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Operations Support Specialist
  • World Insurance Associates, LLC.
  • Santa Barbara, CA
  • About Us World Insurance Associates is a unique insurance and professional services organization offering top products a...
  • 3/27/2024 12:00:00 AM

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AI Solutions Architect - Sales & Private Aviation Focus (On-Site)
  • Silver Air Private Jets
  • Santa Barbara, CA
  • AI Solutions Architect - Sales & Private Aviation Focus (On-Site) Department: Business Growth Employment Type: Contract ...
  • 3/27/2024 12:00:00 AM

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$113,167 to $149,392
Santa Barbara, California area prices
were up 2.5% from a year ago

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