Help Desk Manager jobs in Santa Ana, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Engineer - Tustin, CA
  • HIKINEX
  • Tustin, CA CONTRACTOR
  • We are looking for a Help Desk Engineer to join our team and provide efficient technical assistance to our customers. As a Help Desk Engineer, you will be the first point of contact for customers seeking technical support, whether it's over the phone, through email, or in person. You will diagnose and resolve basic technical issues, assist with system maintenance, and provide guidance on IT products and services. This role reports to the IT Service Desk Manager, and we are seeking an individual with strong technical knowledge and excellent communication skills.

    Essential Duties and Responsibilities:

    • Serve as the initial point of contact for customers seeking technical assistance.
    • Perform remote troubleshooting using diagnostic techniques and effective questioning to determine the nature of the issue.
    • Determine the best solution based on customer-provided information and guide customers through the problem-solving process.
    • Escalate unresolved issues to the appropriate support personnel when necessary.
    • Provide accurate information about IT products and services to customers.
    • Record and maintain logs of events, problems, and their resolutions.
    • Follow up with customers to update them on the status of their issues and gather feedback.
    • Relay customer feedback and suggestions to the relevant internal teams.
    • Identify and suggest possible improvements to procedures.
    • Perform Mac and PC troubleshooting, cloud application administration, and license and inventory tracking.
    • Assist with system patching, software rollouts, and general maintenance.
    • Assist with network cable patching and desk phone deployments.
    • Assist with AV setup for meetings and conferences.

    Required Qualifications:

    • Proven experience as a help desk technician or in a similar customer support role.
    • Proficient with office automation products, databases, and remote control tools.
    • A good understanding of computer systems, mobile devices, and other tech products.
    • Experience with employee onboarding, account provisioning, and license management through Office 365 and MS Active Directory.
    • Ability to diagnose and resolve basic technical issues.
    • Excellent communication skills, both written and verbal.
    • A customer-oriented and cool-tempered approach to providing support.

    Education Requirements:

    • Sc/BA in IT, Computer Science, or a relevant field.

    Desired Certifications:

    • MS-900 or MS-100.
    • CompTIA A , Net , Sec .
  • 19 Days Ago

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IT Support Technician (Help Desk)
  • Avetta, LLC
  • Tustin, CA FULL_TIME
  • Avetta, LLC is actively seeking a highly skilled IT Support Technician (Help Desk) to provide exceptional technology support to our global workforce. As a vital member of our team, you will be respons...
  • 1 Day Ago

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IT Help Desk Technician Apprenticeship
  • OpenClassrooms
  • Santa Ana, CA FULL_TIME
  • Position SummaryThe IT Help Desk Technician Apprenticeship is an earn-and-learn opportunity within an organization geared toward building upon the foundations of a career as an IT Help Desk Technician...
  • 10 Days Ago

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Part-Time Sales Help
  • Lids
  • Santa Ana, CA PART_TIME
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
  • 4 Days Ago

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Group Counselor, Nights - Extra Help
  • County of Orange
  • Orange, CA OTHER
  • GROUP COUNSELOR, NIGHTS(EXTRA HELP)THIS RECRUITMENT IS OPEN TO THE PUBLIC.This recruitment is being held to establish an open eligible list to fill current and future Group Counselor, Nights extra hel...
  • 1 Day Ago

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Group Counselor Trainee - Extra Help
  • County of Orange
  • Orange, CA OTHER
  • GROUP COUNSELOR TRAINEE(EXTRA HELP)THIS RECRUITMENT IS OPEN TO THE PUBLIC.This recruitment is being held to establish an eligible list to fill current and future Group Counselor Trainee extra help pos...
  • 1 Day Ago

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0 Help Desk Manager jobs found in Santa Ana, CA area

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Customer Support Manager
  • Outdoor Lighting Manufacturing Company in Carson CA
  • Carson, CA
  • Job Description Job Description Job Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is ...
  • 3/28/2024 12:00:00 AM

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Entry Level Sales Support Manager
  • Prime Tech Enterprises
  • Santa Ana, CA
  • We are a growing sales and business support firm looking to hire an Entry Level Sales Support Manager to help us with ou...
  • 3/28/2024 12:00:00 AM

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Security Operations Support Manager
  • Bogaard Group International
  • Los Angeles, CA
  • Position Overview We are looking for a Security Operations Support Manager (UCAN) for a leading entertainment company to...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Manager
  • IMT Residential
  • Los Angeles, CA
  • Job Description Job Description Reporting to the Director of IT, the IT Support Manager is responsible for the informati...
  • 3/27/2024 12:00:00 AM

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Customer Support Manager - Entry Level
  • Venatic, Inc
  • Irvine, CA
  • Our successful Entry Level Customer Support Managers are a product of our company and that people that work within our i...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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IT Field Tech Lead
  • Vallarta Supermarkets
  • Santa Clarita, CA
  • IT Field Tech Lead Classification: Non-Exempt Reports to: IT Customer Support Manager JOB DESCRIPTION Position Summary: ...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$117,243 to $154,773
Santa Ana, California area prices
were up 2.5% from a year ago

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