Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are looking for a Help Desk Engineer to join our team and provide efficient technical assistance to our customers. As a Help Desk Engineer, you will be the first point of contact for customers seeking technical support, whether it's over the phone, through email, or in person. You will diagnose and resolve basic technical issues, assist with system maintenance, and provide guidance on IT products and services. This role reports to the IT Service Desk Manager, and we are seeking an individual with strong technical knowledge and excellent communication skills.
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0 Help Desk Manager jobs found in Santa Ana, CA area