Help Desk Manager jobs in San Bernardino, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Agent
  • Agua Caliente Casino • Resort • Spa
  • Rancho Mirage, CA FULL_TIME
  • JOB LOCATION:

    ONSITE- OFFICE


    Job Description Summary

    Responsible for handling the first line of direct support and response to all Information Technology related service requests. Performs initial triage and diagnostics by collecting information over the phone and using remote tools as required. Applies logical troubleshooting with IT knowledge and experience to resolve the issue or adds all relevant documentation prior to escalating to other IT teams.


    Essential Duties and Responsibilities (other duties may be assigned)

    • Handle first line of IT support for all end user related service requests.
    • Triage and perform diagnostics utilizing all available tools while providing excellent customer service.
    • Apply logical troubleshooting with IT knowledge and experience to resolve the issue or add all relevant documentation prior to escalating to other IT teams.
    • Constantly monitor and manage the Help Desk ticket queue and respond to requests in a timely fashion, documenting all aspects of a given situation including root cause analysis and resolution.
    • Solicit feedback from other Help Desk Technicians to optimize and improve support while maintaining a solid understanding of general end-user support needs and requirements.
    • Work with other IT team members on creating and maintaining a knowledge base while ensuring complete and accurate information.

    Access to Sensitive Areas and Information:

    As according to the ACGC Access Matrix


    Signatory Ability:

    None

    Qualifications

    Education and/or Experience

    • High school diploma, GED or equivalent required. College degree and/or technical certification preferred.
    • One to two years of related work experience required, prior hospitality experience preferred.
    • Strong analytical and problem-solving skills.
    • Exceptional interpersonal, written and oral communication skills with the ability to work in a team-oriented collaborative environment.
    • Strong documentation skills with attention to detail.
    • Capable of working in a fast-paced environment with a rapidly growing client base.
    • Intermediate knowledge of Windows and Mac OS operating systems.
    • Intermediate knowledge of iOS and Android devices in a commercial or enterprise environment.
    • Intermediate knowledge of cell phone carriers such as AT&T and Verizon in a commercial or enterprise environment.

    Working Conditions/Physical Demands:

    To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ miles, climbing stairs, and sitting at a desk/workstation for the duration of the shift. Must be able to work in a smoke-filled environment.

    Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift, and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, cell phone, tablet, calculator, general office equipment and multi-line telephone.

  • 20 Days Ago

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Help Desk Analyst
  • Robert Half
  • Rialto, CA OTHER
  • You might be interested in Robert Half's new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced work environment at a company in the Government industry. This is ...
  • 3 Days Ago

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Help Desk Agent- F/T
  • Agua Caliente Casinos
  • Rancho Mirage, CA OTHER
  • Job Details Job Location: Central Operations - Rancho Mirage, CA Position Type: Full Time Salary Range: Undisclosed DescriptionJOB LOCATION: ONSITE- OFFICE Job Description Summary Responsible for hand...
  • 1 Month Ago

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Front Desk Manager
  • Holiday Inn Resort
  • Big Bear, CA FULL_TIME
  • Full job description Objective: Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a prod...
  • 1 Month Ago

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Territory sales representative
  • First Help Financial
  • San Bernardino, CA FULL_TIME
  • Your Title : Territory Sales Representative Your Location : Territory position in San Bernardino East LA County You Report To : VP of Sales This is a full-time outside sales opportunity to manage loan...
  • Just Posted

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Bilingual Territory Sales Representative (San Bernardino)
  • First Help Financial
  • San Bernardino, CA FULL_TIME
  • Your Title: Territory Sales RepresentativeYour Location: Territory position in San Bernardino East LA CountyYou Report To: VP of Sales This is a full-time outside sales opportunity to manage loan orig...
  • 4 Days Ago

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0 Help Desk Manager jobs found in San Bernardino, CA area

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System Support Technician
  • Ledgent Technology
  • Rialto, CA
  • As a Systems Support Technician, you will be tasked with aiding the corporate office and 30+ California and Arizona loca...
  • 3/28/2024 12:00:00 AM

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Regional Systems Support / IT Manager - West Coast
  • Epic Personnel Partners, LLC
  • Loma Linda, CA
  • Job Description Job Description We are seeking an experienced IT System Support Manager for a Food Distribution Center R...
  • 3/28/2024 12:00:00 AM

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Manager of Surveillance Systems
  • San Manuel Band of Mission Indians
  • Highland, CA
  • Under the direction of the Director, Surveillance Technical, the Manager, Surveillance Systems is responsible for oversi...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Highland, CA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Senior Project Manager - RCDD / IT Infrastructure
  • Veterans Communication Services, INC
  • San Bernardino, CA
  • Job Description Job Description We are seeking a Senior Project Manager with a background in IT Infrastructure or relate...
  • 3/27/2024 12:00:00 AM

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Intelligence Systems Administrator
  • SAIC
  • San Bernardino, CA
  • Description SAIC is seeking an Intelligence System Administrator at I MEF, Camp Pendleton, CA. ***Signing/Relocation bon...
  • 3/27/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Highland, CA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Sales Application Engineer - Inland Empire (S3)
  • Steven Engineering, Inc.
  • San Bernardino, CA
  • QUALIFICATIONS: • Bachelor’s degree in electrical or mechanical engineering preferred. • Electrical, electronic and/or p...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$111,921 to $147,748
San Bernardino, California area prices
were up 3.0% from a year ago

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