Help Desk Manager jobs in Rockford, IL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Kaiser Transport
  • Janesville, WI FULL_TIME
  • The Help Desk Technician will assist employees with any issues involving their computer hardware, communication software, or computer applications. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems. The position will configure and install computers, diagnose problems, log issues and work at resolving helpdesk tickets in the ticketing system. Come join a fast growing company with opportunities to gain experience with many other technologies within our environment.

    • Location: Kaiser Transport in Milton, WI (This is not a remote position)
    • Travel <5% of the time

    Essential Functions:

    • Assist with monitoring, triaging, and escalating incoming requests and incidents
    • Support internal and remote employees with technical issues related to connectivity, hardware, and software
    • Perform regular maintenance, upgrades, performance monitoring and tuning of desktop equipment as required
    • Diagnose hardware and software problems
    • Assist other IT staff members as needed

    Qualifications:

    • Strong customer service skills
    • Associates degree with at least one year of relevant help desk experience, or two years of relevant help desk experience without a degree or a combination of both education and experience
    • Strong trouble shooting skills
    • Basic Windows server experience (2012R2-2019)
    • Basic Network knowledge and experience
    • Eligible to work in the US

    Experience preferred:

    • Experience with Office 365 administration
    • Experience managing users and computers in Microsoft Active Directory

    Competencies & Skills:

    • High Level of customer service
    • Ability to work in fast paced environment
    • Excellent communication skills both verbal and written
    • Self-motivated and proactive
    • Strong team skills and ability to work independently
    • Demonstrated ability to work productively with wide range of people
    • Strong organizational, problem-solving, and analytical skills; to manage priorities and workflow
  • 24 Days Ago

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IT Help Desk Intern
  • Wahl Clipper Corporation
  • Sterling, IL INTERN
  • WAHL EMPOWERS PEOPLE TO BE THEIR BEST! Wahl Clipper Corporation, a global manufacturer of branded Consumer and Professional products, has an exciting opportunity for a team-oriented individual to fill...
  • 24 Days Ago

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Help Desk/Resolution Specialist
  • The Computer Center
  • Janesville, WI FULL_TIME
  • Foot-In-The-Door Help Desk / Resolution Specialist If you are an IT fanatic that’s either just starting out and trying to break into the industry, or are unhappy with your current, nowhere-to-grow Hel...
  • 1 Day Ago

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Help Desk Analyst II
  • Robert Half
  • Monroe, WI FULL_TIME
  • Job DetailsDescription Job Title: IT Support TechnicianJob SummaryRobert Half is currently seeking an experienced IT Support Tech for our client in Southern Wisconsin. This is a Direct/Permanent Hire ...
  • 6 Days Ago

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Help desk technician
  • EverStaff
  • Freeport, IL FULL_TIME
  • Everstaff is seeking a Help Desk Technician for a dynamic company in Freeport, IL. Key Responsibilities Follow up on pending requests, ensuring timely resolutions. Assist in user onboarding by creatin...
  • 1 Month Ago

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Fast Response Help Desk Engineer
  • Palmetto Technology Group, Inc.
  • Dekalb, IL FULL_TIME
  • As a Fast Response Engineer, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:The Client experience On-site / Remote serviceDocumentation of C...
  • 6 Days Ago

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0 Help Desk Manager jobs found in Rockford, IL area

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Senior Software Engineer, Full Stack (Java, AWS)
  • Capital One
  • Rockford, IL
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Java, AWS) ...
  • 3/28/2024 12:00:00 AM

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SeniorSoftware Engineer, Full Stack (Java, Go, React, Angular, AWS)
  • Capital One
  • Rockford, IL
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois SeniorSoftware Engineer, Full Stack (Java, Go, Re...
  • 3/28/2024 12:00:00 AM

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Sr. Software Engineer (Full stack)
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Full stack) Do you love building and...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Go)
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Go) Do you love...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer (Go)
  • Capital One
  • Rockford, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer (Go) Do you love building and pion...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack
  • Capital One
  • Rockford, IL
  • Locations: VA - McLean, United States of America, McLean, Virginia Senior Software Engineer, Full Stack Do you love buil...
  • 3/28/2024 12:00:00 AM

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STORE OPERATIONS MANAGER (CUSTOMER SERVICE)
  • Texasashley
  • Rockford, IL
  • ** STORE OPERATIONS MANAGER (CUSTOMER SERVICE)** **Job Category****:** CUSTOMER SERVICE **Requisition Number****:** GUES...
  • 3/25/2024 12:00:00 AM

Rockford is a city in Winnebago County in the U.S. state of Illinois, in far northern Illinois. Located on the banks of the Rock River, Rockford is the county seat of Winnebago County (a small portion of the city is located in Ogle County). The largest city in Illinois outside of the Chicago metropolitan area, Rockford is the third-largest city in the state and the 171st most populous in the United States According to 2010 U.S. Census Data, the City of Rockford had a population of 152,871, with an outlying metropolitan area population of 348,360. The City of Rockford's population is 147,051...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$103,460 to $136,578
Rockford, Illinois area prices
were up 1.3% from a year ago

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