Help Desk Manager jobs in Reno, NV

Role : Help Desk Support

Location : 6884 Sierra Center Pkwy, USANV01, Reno, NV 89511, United States

Rate : $20-25 / -Hr on W2

Duration : 12 months

Job Description :

The role of Help Desk Support Specialist I (CW) is to help employees with all facets of the corporate computing environment.

The Analyst must combine an understanding of Macintosh & Windows with firsthand experience.

• Responsibilities Troubleshoot software, hardware and connectivity issues in person & remotely via virtual support (phone / chat) Troubleshoot video conference issues Ability to understand & articulate root cause on customer issues.
• Log all Service Desk contacts into Incident Management System (ServiceNow) Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.

Familiarity with encryption and security tools and triaging within this environment.

• Assist customers in gaining access to various systems and servers. Provide support for remote employees using AppStream environments, VDI machines, and Avaya / Cisco telephony.
• Setup and maintain shared mailboxes / distribution lists in Exchange Management Console / Exchange Admin Console.
• Deploy / patch software using Casper and LANDesk technologies.
• Communicate call trends and challenges team meetings.
• The ability to take on small projects from start to finish Knowledge Base and process documentation skills.
• Work closely with the team to resolve or properly close aging tickets.
• Take ownership of employee issues and follow up on the status of problem on behalf of the user and communicate progress in a timely manner.
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.

SKILLS :

• 2-3 years of Service Desk or Desktop Support experience for both PC and Mac required.
• Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment and virtual support via phone / chat Strong interpersonal / communication skills with the ability to communicate with technical and non-technical users effectively.
• Passionate about providing excellent customer service and follow-thru to completion.
• Familiarity supporting Mac OS X & Windows 7 / 10 Good problem solving, diagnosis and troubleshooting skills.
• The ability to work under pressure in a fast paced environment is a must.
• Familiarity with Exchange, AD, Software Distribution Systems, and related technologies.
• Familiarity with Video Conferencing support and communication technologies such as Jabber, Blue Jeans, Zoom is a plus.
• Working knowledge of collaboration tools such as Slack, Box, Google Suite Familiarity with ticketing systems such as Service Now is a plus.
• Strong mobile support (Android, iOS, etc) experience Ability to work independently and within a team.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Last updated : 2024-04-24