Help Desk Manager jobs in Portland, OR

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager
  • Genesis Financial Solutions
  • Beaverton, OR FULL_TIME
  • Company DescriptionDid you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consumers with less-than-perfect credit, is headquartered and growing (we’ve just hit One Billion Dollars originated!) right here in the Portland metro?Did you know that we’ve spent the last 15 years building a stellar reputation in the consumer finance space by delivering financing products designed to address the needs of consumers with less-than-perfect credit histories at very competitive rates, simple terms, and exceptional customer service. We’re focused on growth and need you to help us succeed!Did you know that we offer really great benefits including free lunch provided by senior management as a thank you the first Wednesday of every month, weekly stretching classes, massage clinics, food carts onsite twice a week during the spring and summer months, retailer partner discounts, and the opportunity to collaborate with talented colleagues throughout the company?If you think Genesis sounds like a great place to work, you’re right! Even better, we want you to join our team asour Help Desk Manager today! This is a fulltime position with a competitive starting salary, plus benefits which include Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more.Are you ready to be a part of an organization that challenges the status quo, is nimble, and whose core business is in rapid growth mode? Is your intellectual curiosity constantly in overdrive mode? If you’ve come up through the helpdesk or desktop support ranks and have a knack for resolving complex user issues in a Windows environment, you’ll have the technical chops to lead our helpdesk team. If you have great people and collaboration skills, love managing teams of desktop support professionals, and have experience with vendor management, Genesis could be a great career move for you.  Job DescriptionAs our Help Desk Manager, you will:Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor managementCollaborate with our help desk, networking, and systems teams on a variety of projects and issue resolutionProvide training and direction to our team of four desktop and helpdesk support professionalsOversee the Help Desk’s response to end user requests for assistance in a timely and professional mannerMaintain our inventory of corporate PC’s, laptops, printers, and devicesTroubleshoot and resolve a wide variety of hardware and software issuesRecommend purchase decisions related to hardware and softwareProvide executive support for remote and traveling employees with PC, laptop, and connectivity issuesOversee set up of new employee workstations including PC or laptop, phone, and account informationQualificationsRequirements:Bachelor’s degree in information technology, computer science, or related degree OR equivalent industry experience 5 years’ experience working as a Help Desk Technician in a Windows Networking environment At least two years’ experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience) Excellent attention to detail and quality, strong customer service skills, and organizational abilityProven skills troubleshooting a wide variety of hardware, software, and connectivity issuesAdditional InformationReady to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position. If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.
  • 11 Days Ago

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Help Desk Manager
  • Robert Half
  • Vancouver, WA PER_DIEM
  • This Robert Half client is looking for an IT Service Desk Manager to manage and coach the Service Desk Team.• Oversee, mentor and supervise team performance• Perform annual reviews• Report on tickets,...
  • 21 Days Ago

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Help Desk Technician I
  • Warn Industries
  • Clackamas, OR FULL_TIME
  • The Warn group believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position descripti...
  • 21 Days Ago

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IT Help Desk Analyst
  • ProFocus
  • Canby, OR FULL_TIME
  • TITLE: Help Desk / IT Support Analyst LOCATION: Canby, OR (Onsite Required) PAY: Target pay for this role is between $25 and $35 per hour but may vary based on experience. WHO WE ARE LOOKING FOR ProFo...
  • 21 Days Ago

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Technical Help Desk Specialist
  • Papa Murphys Corporate Stores
  • Vancouver, WA FULL_TIME
  • Our Story: It’s no surprise that our story is a little unconventional. After all, Papa Murphy’s brought an entirely new approach to the pizza industry. But our unique idea is a simple one. We focus on...
  • 24 Days Ago

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Help desk supervisor
  • VanderHouwen
  • Portland, OR FULL_TIME
  • Status : Direct Hire Job Title : Desktop Support Supervisor Location : On-site Salary : $85,000-$95,000 About the company : They're a nonprofit providing health insurance services to meet the healthca...
  • 3 Days Ago

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0 Help Desk Manager jobs found in Portland, OR area

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Epicor Prophet 21 Analyst, Remote
  • Oscar
  • Portland, OR
  • We are looking for a Prophet 21 Data Analyst with a strong aptitude for data cleansing, data structuring, and process op...
  • 3/28/2024 12:00:00 AM

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IT Infrastructure PM- 100% remote
  • Vaco
  • Portland, OR
  • Role Definition: As the IT Project Manager for our client's Infrastructure IT Team, you'll play a pivotal role in orches...
  • 3/28/2024 12:00:00 AM

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Desktop Support Administrator
  • Tata Consultancy Service Limited
  • Portland, OR
  • Imaging, Troubleshooting Windows 7 and windows 10, Printer, office 365 app support, Mobile device support, Experience in...
  • 3/28/2024 12:00:00 AM

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Epic Interface Analyst (HIM Coding/3M CAC Application Analyst) - 100% Remote
  • Amerit Consulting
  • Portland, OR
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/28/2024 12:00:00 AM

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EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • Portland, OR
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

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Art Director - Cyber Security - Remote - $180,000 - $200,000
  • Opus Recruitment Solutions
  • Portland, OR
  • I am collaborating with a thriving cybersecurity startup, supported by Google Ventures and endorsed by key players in th...
  • 3/28/2024 12:00:00 AM

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Inventory Specialist - IT
  • New Relic, Inc
  • Portland, OR
  • **Description** ****Your Opportunity**** We are looking for a hardworking and experienced Inventory Specialist to join o...
  • 3/27/2024 12:00:00 AM

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Buffalo Wild Wings - Cascade Station - Support Manager
  • Buffalo Wild Wings - Cascade Station
  • Portland, OR
  • Do you have a passion for SPORTS, WINGS, and DEVELOPING PHENOMENAL TEAMS?! We offer: Great pay, bonus potential,...
  • 3/24/2024 12:00:00 AM

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$109,449 to $144,484
Portland, Oregon area prices
were up 3.9% from a year ago

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