Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect holiday gift or serving up smiles, you’ll make sure every guest feels at home while spending Fall by the fireplace!
As a Seasonal Team Member, you may be:
- Serving up smiles and Southern goodness as guests enjoy their meal
- Assisting guests in finding delightful finds in the retail store
- Greeting guests and seating all as promptly as possible
- Supporting catering and to-go functions
- Ensuring that all available tables are clean and properly prepared
- Exhibits professional, sincere hospitality toward all guests at all times
- Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift
- Maintains a clean and organized workspace
- Maintains regular and punctual attendance
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0 Help Desk Manager jobs found in Pine Bluff, AR area