Help Desk Manager jobs in Perth Amboy, NJ
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Help Desk Specialist- PT
- Union County College
-
Cranford, NJ
PART_TIME
-
The Helpdesk Specialist under the direction of the Manager of Help Desk Services, assists and instructs faculty, staff and students in the proper use of the computer hardware and software facilities available to the academic community. Works closely with IT personnel to provide diagnostic and corrective action as applicable.
Characteristics, Duties, and Responsibilities- Facilitates faculty/staff/students in the proper use and operation of computer lab facilities and classroom technology.
- Extreme focus on high level of customer support is a must.
- Provides individualized instruction and training to faculty, staff and students as needed in the use of apps.
- Ensures maintenance of records, computer and printer use and performance.
- Provides support for specific application projects as required.
- Ensures the cleanliness of equipment in computer labs.
- Diagnose computer-related problems by end users and effect corrective action or recommend further analysis by other I.T. department members and repair/fix problem as needed or recommended.
- Staffing a “Helpdesk” and being responsible for making sure that all calls are handled properly, courteously and expeditiously.
- Logging and reporting all calls to the Helpdesk so as to address common problem areas as quickly as possible.
- Assist with multi-user application software so that simple problems related to these products may be resolved quickly.
- Follow up with end users to ensure issue has been resolved.
- Keep end-user community informed regarding status of computer problems, especially during periods of unexpected downtime and notify end users of estimated downtime and when systems are back up and running.
- Assist end-users with application software problems through phone conversation, if adequate, and by visiting the department’s office as needed.
- Maintain procedural documentation related to the responsibilities of this position.
- Perform hardware and software installations.
- Completes personal transfer of helpdesk operation to next helpdesk shift in a clear and professional manner.
- Performs mandatory overtime shift coverage to facilitate helpdesk operation, such as coverage for co-worker vacation/sick time, transfer-of-operation to next shift, weekend/summer schedule shift coverage and other emergencies.
Education Requirements- Associate degree required or equivalent combination of education and experience to meet the core competencies.
ExperiencePreferred Experience:
- Minimum two years’ experience with personal computer applications.
- Minimum two years’ experience in hardware diagnosis and repair.
- Minimum two years’ experience with applications in a Windows environment.
- Minimum two years working in a computer assistance role.
Competencies and Skills Required- Strong communication skills.
- Proficiency in current versions of Microsoft Windows operating systems, Microsoft Office, Colleague, Webex and Cisco classroom equipment and other PC products.
- Must be flexible and versatile in work assignments.
- Ability to deal tactfully and courteously with members of college community.
- Ability to research information and instruct others in researching problems.
- Ability to analyze problems and initiate corrective action.
- Ability to read, write, speak and understand English.
- Must present neat, professional appearance.
- Must be willing to travel to other campuses as needed.
- Valid New Jersey Driver’s License required.
Physical Demands and Work Environment- This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
- Some physical effort required; however, the employee must occasionally lift and/or move up to 40 pounds.
- No or very limited exposure to physical risk.
- Some travel required.
Salary$ 22.00 per hour
Additional InformationUCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.
UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled
================
Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.
Terms of EmploymentPart-time hours not to exceed 25 per week. Schedule to meet department needs, mainly Monday -Thursday on the Plainfield campus and some evenings and extended hours will be required. Ability and willingness to travel on short notice to all on and off-campus sites as needed by the college. Employee must establish residency in New Jersey within one year of appointment unless an exemption applies. - 16 Days Ago
Help Desk Technician (FT)
- PCR Systems, Inc
-
Long Branch, NJ
FULL_TIME
- PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Long Branch, New Jersey. Job Details:Qualified candidates ...
- 19 Days Ago
Help Desk Technician II
- Two River Technology Group, LLC
-
Holmdel, NJ
FULL_TIME
- The Help Desk Technician - Level II is responsible for handling service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, netwo...
- 20 Days Ago
Help Desk Technician
- PCR Systems, Inc
-
Long Branch, NJ
FULL_TIME
- PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Long Branch, New Jersey. Job Details:Qualified candidates ...
- 1 Month Ago
Help desk analyst
- Paradigminfotech
-
Edison, NJ
FULL_TIME
- Company DescriptionParadigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of t...
- 1 Month Ago
Help Desk Level II -MSP Experience is a must
- Premier Personnel Group, Inc.
-
Kenilworth, NJ
FULL_TIME
- Help Desk Level IIQualifications: 2-3 years of experience in a helpdesk role within an MSP environment. Proficient in Active Directory user management and Office 365 administration. Strong troubleshoo...
- 1 Month Ago
Filters
- Current Active Filter
- Perth Amboy, NJ
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Manager jobs found in Perth Amboy, NJ area
Network Security Engineer
- ACT Professional Solutions
-
Ridgefield Park, NJ
- We have been engaged by one of our longstanding client partners to assist in their search for a Network Security Enginee...
- 4/24/2024 12:00:00 AM
Retail Technical Support Manager
- Reformation
-
New York, NY
- **Retail Technical Support Manager** at Reformation NY **Who We Are:** Refor mation is a fast-growing company that prove...
- 4/24/2024 12:00:00 AM
Customer Support Manager
- Andros
-
New York, NY
- **Open Positions** Join us and work with a team of talented people who enjoy solving complex problems and improving the ...
- 4/24/2024 12:00:00 AM
Customer Support Manager
- Conductor Inc
-
New York, NY
- **New York, NY** **Customer Support Manager** **Why will you enjoy this new opportunity:** You are an experienced global...
- 4/24/2024 12:00:00 AM
Customer Support Manager
- Proofpoint, Inc.
-
New York, NY
- Customer Support Manager page is loaded **Customer Support Manager** **Customer Support Manager** locationsNew York post...
- 4/24/2024 12:00:00 AM
Biometrics Technical Support Manager
- First Advantage
-
Hicksville, NY
- At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
- 4/23/2024 12:00:00 AM
Help Desk Manager | On-Site NYC 10025
- IT Accel
-
New York, NY
- Job Description Job Description Desktop Support Manager NYC $100k+ Responsibilities: Leadership: Lead and mentor a team ...
- 4/23/2024 12:00:00 AM
IT User Support Manager
- Helmsley
-
New York, NY
- Organization The Leona M. and Harry B. Helmsley Charitable Trust ("Helmsley") is a global philanthropy driven by a visio...
- 4/21/2024 12:00:00 AM
About Perth Amboy, New Jersey
Perth Amboy is a city in Middlesex County, New Jersey, United States. The City of Perth Amboy is part of the New York metropolitan area. As of the 2010 United States Census, the city's population was 50,814, reflecting an increase of 3,511 (+7.4%) from the 47,303 counted in the 2000 Census, which had in turn increased by 5,336 (+12.7%) from the 41,967 counted in the 1990 Census. Perth Amboy has a Hispanic majority population. In the 2010 census, persons of "Hispanic, Latino or Spanish origin" made up 78.1% of the population, second to Union City at 84.7%. Perth Amboy is known as the "City by t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$118,172 to $155,996
Perth Amboy, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Help Desk Manager do?
Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020