POSITION DESCRIPTION
JOB TITLE: Help Desk Manager
DEPARTMENT: Information Technology
DEPT CODE: 0220
REPORTS TO: Director of IT
STATUS: Non-exempt, hourly
HOURS: Full time, 40 hours
LOCATION: Calvary Chapel Fort Lauderdale, 2401 W Cypress Creek Rd. Fort Lauderdale, FL 33309
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At Calvary Chapel, we are called to make disciples of Jesus Christ by connecting people to God, people to people, and people to outreach. Our vision is to reach our community and change our world. As a staff member, it’s not what we do, it's who we are.
Your passion:
- You are one of those people who live out their faith. You enjoy investigating, diagnosing, and resolving advanced technical issues for the church staff, volunteers, and body. You channel a real passion for the customer into every interaction with every staff, volunteer, and member of the church body.
You are:
- Convinced a relationship with Jesus changes everything in a person’s life
- Committed to keeping your family as your first ministry
- Dedicated in your personal study of God’s Word
- Consistently placing a high priority on worship and your personal prayer life
- An excellent and generous steward of your personal finances
- Obedient to God to take a Sabbath and make space for soul-keeping
- Deeply compassionate towards people who are in need or hurting
- Excited about global missions and local outreach - you want to change the world
- A part of a healthy friendship community and accountability circle
- Willing to give up personal pleasures and freedoms in order to live a life above reproach and that is aligned with our Leadership Covenant
- A highly motivated leader
- Always willing to help out and not put any task beneath you
You will:
- Manage the IT ticketing system and assign tickets accordingly
- Research and purchase equipment for the entire organization
- Create and manage user accounts in Active Directory and Google
- Create email accounts for staff members and volunteers
- Manage access to shared folders and resources
- Research and implement new ideas and solutions to improve the help desk department
- Train users on new technologies
- Assist technicians with ticket escalations
- Build and Lead a team of Support Technicians
- Create weekly and monthly reports of ticket metrics
- Travel to campuses as needed
- Manage and perform other tasks as assigned
You have:
- A high level of experience with Windows and Mac OSX operating systems
- Experience working with google G Suite
- Experience working with Active Directory and Google Admin
- A certification, Network, or Security certification
- Exceptional customer service skills
- A consideration of database integrity
- At least 6 years’ experience in an IT related field
- A bachelor's degree in Computer Science or any other IT degree
- Microsoft or Apple certification
- Great time management skills
- The ability to work with highly confidential information and keep it private
What you are required to know:
- We are an EEO employer
- You may have to bend, sit or stand for prolonged periods of time, lift, pull, push and/or move up to 35 lbs.
- This is a full-time (40 hours/week) hourly non-exempt position
- You may have to work evenings and/or weekends to assist with special events or emergencies
- The employee is expected to perform other tasks, duties, and training as dictated by their supervisors
It would be incredible if:
- You are a coffee snob and enjoy the occasional trip to local coffee shops
- You have built your own gaming PC
Work Schedule:
Staff culture is important to what we do. To love like family, we require all staff to attend all staff meetings, department meetings and serve with a willing heart especially at all major campus events.
Full time (40 hours/week)