Help Desk Manager jobs in Peabody, MA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Manager
  • test12rcmsyncas002
  • Boston, MA FULL_TIME
  •  

    Summary
    Responsible for managing  help desk and ensuring compliance with established help desk guidelines. Support Business Sponsors, Legal Counsels and Compliance Counsels with their requests for documentation and status of ongoing due diligence reviews. Escalate issues requiring decisions, new policies and / or procedures to the steering committee.
     

     

    • Manage the help desk email inbox and communications with business sponsors, legal counsel, and Third Party help desk vendors (i.e., Daylight, TransPerfect, SMART)
    • Track all due diligence requests from inception to final disposition
    • Assist in completing a quality review of all submitted documentation
    • Manage data provided by business sponsors and third parties in a case tracking tool
    • Ensure all requests are responded to within the service level agreement timelines
    • Generate daily and weekly help desk reports and manage to dashboard metrics
    • Work with Business Sponsor's to distribute and collect required documentation
    • Manage Excel tracking templates, case tracking tool inquiries and updates
    • Follow-up with Governance Committee coordinators to record the disposition of level 2 and level 3 due diligence recommendations
    • Manage the collection of required written documentation, verification of third-party training and updates to the case tracking tool
    • Capture frequently asked questions and work with the communications coordinator to publish month FAQs
    • Support the development of appropriate training materials for new third-party program tools (i.e., sharepoint)
    • Ensure due diligence packets, including initial requests forms, risk scores, due diligence reports, appeal requests, governance committee recommendations, and continue/discontinue decisions, and third party written documentation are filed and maintained appropriately
    • Assist with third party data inspections or internal audits, and manage the implementation of key audit recommendations as required


    Requirements
     

    • Bachelor’s degree in business, legal or compliance related field and 2 - 4 years of management experience
    • Track record of increased responsibility in management in a multi-national organization
    • Ability to work with all levels of management
    • Strong interpersonal and team-working skills
    • Attention to detail and strong organizational and analytical skills
    • Ability to maintain flexible working hours
    • Presentation and communication skills
    • Proficiency of Microsoft Office products
    • English language proficiency

    Preferred but not required

    • Hands-on FCPA experience
    • Written and verbal fluency in multiple languages is a plus

     

  • 19 Days Ago

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Help Desk Manager
  • Robert Half
  • Woburn, MA PER_DIEM
  • IT Operations Manager - Right Hand to the CEODo you thrive in a fast-paced, demanding environment? Are you a natural leader with a knack for navigating complex dynamics? If you're a seasoned IT Operat...
  • 10 Days Ago

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Help desk
  • NEIGHBORHOOD ASSISTANCE CORP. of AMERICA
  • Boston, MA FULL_TIME
  • HELP DESK TECHNICIAN COMPENSATION RANGE : $25 to $35 per hour based on experience FLSA : Exempt LOCATION : Boston, MA (NACA Headquarters) CONTACT : jobs@naca.com BENEFITS : Comprehensive package : sin...
  • 1 Month Ago

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IT Help Desk Technician
  • RTA Group
  • Dedham, MA FULL_TIME
  • Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triagin...
  • 19 Days Ago

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Help Desk Analyst I
  • Robert Half
  • Chelsea, MA FULL_TIME
  • IT Support is now open, same job as beforeNeed a good attitude, willing to learn and customer service skillsReplacing someone on my team who is leaving this weekWilling to train someone, but need at l...
  • 20 Days Ago

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Help Desk Analyst
  • Hebrew SeniorLife, Inc.
  • Roslindale, MA FULL_TIME
  • Overview The Help Desk Analyst I will support users in the HSL community. The position requires basic understanding of PC hardware/software, Networking, Wi-Fi, Telecom, Account Administration, and oth...
  • 21 Days Ago

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0 Help Desk Manager jobs found in Peabody, MA area

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Help Desk Manager
  • Market Street Talent Inc.
  • Portsmouth, NH
  • Could you be a good fit? We are looking for a highly skilled Help Desk Manager to join the team of our exceptional clien...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Manager
  • Prosearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/28/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • ?? Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Manager
  • ProSearch
  • Lawrence, MA
  • Our client is hiring an IT Service Desk Supervisor to join our fast-growing company. You will be an integral part of the...
  • 3/27/2024 12:00:00 AM

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Help Desk Manager
  • Market Street Talent, Inc.
  • Portsmouth, NH
  • Could you be a good fit? We are looking for a highly skilled Help Desk Manager to join the team of our exceptional clien...
  • 3/25/2024 12:00:00 AM

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Senior Service Desk Manager
  • Tenth Revolution Group
  • Boston, MA
  • 🌟 Exciting Opportunity: Senior Service Desk Management Role in Global Financial Enterprise! Are you a seasoned IT profe...
  • 3/25/2024 12:00:00 AM

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IT Support Analyst
  • AgeSpan
  • Lawrence, MA
  • AgeSpan Formerly Elder Services of the Merrimack Valley/North Shore About Us: Since 1974 our agency has strived towards ...
  • 3/25/2024 12:00:00 AM

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T901 Product Support Manager
  • GE
  • Lynn, MA
  • Job Description Summary The T901 Product Support Manager demonstrates accountability for functional, business, and broad...
  • 3/25/2024 12:00:00 AM

Peabody is located at 42°32′3″N 70°57′41″W / 42.53417°N 70.96139°W / 42.53417; -70.96139 (42.534045, -70.961465). According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.5 km2), of which 16.2 square miles (42.0 km2) is land and 0.58 square miles (1.5 km2) or 3.46%, is water. The northwestern border of Peabody lies along the Ipswich River, with brooks feeding it, and the Waters River, a tributary of the Danvers River, drains the northeast part of town. Several other ponds and a portion of Suntaug Lake lie within town. The largest protected portion of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$118,226 to $156,071
Peabody, Massachusetts area prices
were up 2.5% from a year ago

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