Help Desk Manager jobs in Passaic, NJ

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk
  • Kamakaze Tickets LLC
  • Clifton, NJ FULL_TIME
  • Our team needs additional members to join our family.

    Currently, we are looking for hires to join our communications and fulfillment dept.

    The job entails making sure our orders are successfully handled in a timely fashion by means of uploading, shipping and communicating with our exchanges that we do business with.

    This is a full time 40 hours a week job. Note that Saturday is required. We do pay for training and training usually takes 4-6 weeks. There is a 6 month probationary period after hire. 18 paid days-off a year once prohibition period ends. Paid days-off renew 12 months after probationary period ends.

    Shift schedule is 2pm-10pm; Saturdays required. The shift days are Tuesday, Wednesday, Thursday, Friday, and Saturday.

    No previous experience in the field is required.

    Responsibilities include but not limited to;

    • Answering and making phone calls
    • Minor data entry
    • Buying and listing inventory
    • Managing deliveries and shipping out inventory
    • Reporting to the team leaders and communicating with team members
    • Must be able to keep up in fast paced environment
    • Must have understanding of computer applications and web browsers
    • Must be able to work well with others
    • Must be able to communicate over phone
    • Must be able to compose a professional, well written email
    • Must be able to prioritize efficiently
    • Must be computer literate on windows

    Please respond with your email on your resume as well as days/hours that work for an in person interview.

    If you do not plan on showing up for the interview please do not apply for this job, we will not give a second opportunity to show up for an interview.

    Job Type: Full-time

    Pay: From $20.00 per hour

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Evening shift
    • Every weekend

    Education:

    • Associate (Preferred)

    Work Location: In person

  • 25 Days Ago

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Help Desk Specialist
  • DSA Inc.
  • Wharton, NJ FULL_TIME
  • DSA is seeking a highly qualified Help Desk Specialist with an active secret clearance to join our team at Picatinny Arsenal, NJ. Required Qualifications Experience providing Help Desk/Support with SA...
  • 19 Days Ago

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IT Help Desk Specialist I
  • Leader Communications Inc
  • Wharton, NJ FULL_TIME
  • Position SummaryThe IT Help Desk Specialist I will provide support for comprehensive, integrated, end-to-end IT services that include desktop, software, and peripheral support. Individuals must be abl...
  • 1 Month Ago

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Garage Clothing - Store Manager - Willowbrook Mall - Wayne, NJ
  • Garage Clothing - Store Manager - Willowbrook Mall...
  • Wayne, NJ FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 15 Days Ago

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Store Manager - Garage Clothing - Willowbrook Mall - Wayne, NJ
  • Store Manager - Garage Clothing - Willowbrook Mall...
  • Wayne, NJ FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 6 Days Ago

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Co-Manager - Garage Clothing - Willowbrook Mall - Wayne, NJ
  • Garage Clothing - Co Manager - Willowbrook Mall -...
  • Wayne, NJ FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 7 Days Ago

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0 Help Desk Manager jobs found in Passaic, NJ area

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Retail Technical Support Manager
  • Reformation
  • New York, NY
  • **Retail Technical Support Manager** at Reformation NY **Who We Are:** Refor mation is a fast-growing company that prove...
  • 4/19/2024 12:00:00 AM

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Service Desk Manager
  • Top Prospect Group
  • Hanover, NJ
  • If you’re passionate about service excellence and skilled in managing contact center teams, we want to hear from you! Co...
  • 4/18/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 4/18/2024 12:00:00 AM

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Help Desk Manager | On-Site NYC 10025
  • IT Accel
  • New York, NY
  • Job Description Job Description Desktop Support Manager NYC $100k+ Responsibilities: Leadership: Lead and mentor a team ...
  • 4/18/2024 12:00:00 AM

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Biometrics Technical Support Manager
  • First Advantage
  • Hicksville, NY
  • At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
  • 4/17/2024 12:00:00 AM

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Customer Care Representative
  • Condeco
  • New York, NY
  • ** Position Description** **Customer Care Representative** Location **New York** Job Code **909** # of openings **1** **...
  • 4/17/2024 12:00:00 AM

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Help Desk Tech Lead
  • Blake Smith Staffing, LLC
  • Stamford, CT
  • Position: Help Desk Lead / Executive SupportJob SummaryThe Help Desk Lead/Executive Support is an energetic and forward ...
  • 4/17/2024 12:00:00 AM

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Network Security Engineer
  • ACT Professional Solutions
  • Englewood, NJ
  • Job Description Job Description We have been engaged by one of our longstanding client partners to assist in their searc...
  • 4/16/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 3.244 square miles (8.401 km2), including 3.146 square miles (8.149 km2) of land and 0.098 square miles (0.253 km2) of water (3.01%). Unincorporated communities, localities and place names located partially or completely within the city include Davis Bridge and Pleasant Plains. Passaic's only land border is with neighboring Clifton, which borders Passaic to the north, south, and west. The Passaic River forms the eastern border of Passaic. Four additional neighboring towns in Bergen County immediately across the river fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$121,227 to $160,028
Passaic, New Jersey area prices
were up 1.5% from a year ago

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