Help Desk Manager jobs in Pasadena, CA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Equity Program Manager
  • The Trade Desk
  • Los Angeles, CA FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

    So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

    What we do:

    The Trade Desk (TTD) is seeking an Equity Program Manager to join our growing team. This role will be responsible for managing Global Compliance of TTD’s global equity programs and leading employee equity education efforts in over 20 countries and equity education to over 3,000 employees. This position will report to the Director, Stock Administration.

    What you'll do:

    • Manage all global securities and tax filings, including managing deadlines and continuously improving templates for efficient handling
    • Partner effectively and proactively with internal business partners including Legal, Tax, Compliance, Human Resources, Accounting, Payroll and employees
    • Work with external Legal and Tax advisors to stay abreast of international developments and updates to requirements
    • Lead implementation of equity program administration in new countries and develop a framework to support equity programs
    • Manage employee equity program education, including developing and delivering onsite training in TTD’s global offices
    • Use excellent verbal and written communication skills to lead employee equity communications, including supporting employee understanding of equity awards and ESPP programs through the preparation of written materials, live and recorded webcasts, one-on-one employee meetings and videos
    • Be a true expert in the different types of equity vehicles and able to articulate these nuances in a professional, easy-to-understand format both written and verbally
    • Effectively and promptly respond and resolve employee equity inquiries and concerns
    • Assist with global mobility processing and compliance for equity transactions
    • Contribute new ideas to innovate and transform existing programs/processes and introduce new programs to enable a flexible, scalable and compliant global equity programs function
    • Learn other functional areas of the team and train other team members on your own responsibilities, to help you expand your skill set and grow in your career, while also helping to establish back-up support with the team

    Who you are: 

    • Minimum of five years of stock administration experience. Ideally, including public company equity administration at a company with complex global equity programs
    • Solid understanding of equity administration function and experience with global securities and tax filings
    • Strong analytical and problem-solving skills and eye for details
    • Ability to think strategically and contribute to our process improvements and innovation
    • Exceptional verbal and written communication skills, including the ability to present in front of large groups
    • Active listening skills, including the ability to assess needs, change approach/delivery in real time, and communicate complex equity programs in simple terms
    • Ability and willingness to travel to deliver onsite training to employees
    • Detail-oriented with a high degree of accuracy, business-friendly team player with an ability to accommodate tight deadlines in a fast-paced, rapid-growth environment
    • Bachelor's degree in Finance or Accounting preferred
    • CEP designation preferred, or in process

     

    The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

    The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

  • 27 Days Ago

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Assistant Manager, Help Desk
  • University of Southern California
  • Los Angeles, CA FULL_TIME
  • Assistant Manager, Help Desk Annenberg School for Communication and Journalism Los Angeles, California As the USC Annenberg School for Communication and Journalism embarks upon a new era of customer-f...
  • 1 Month Ago

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Assistant Manager, Help Desk
  • Annenberg School for Communication and Journalism
  • Los Angeles, CA FULL_TIME
  • As the USC Annenberg School for Communication and Journalism embarks upon a new era of customer-focused IT services and support, we are seeking a dynamic IT-AV leader to re-imagine and re-vitalize our...
  • 1 Month Ago

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Help Desk
  • Jobot
  • Arcadia, CA FULL_TIME
  • Job DetailsGrowing Company! Career Growth Opportunity!This Jobot Job is hosted by: Lincoln SpragueAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $2...
  • Just Posted

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Help Desk
  • Jobot
  • Glendale, CA FULL_TIME
  • Job DetailsGrowing Company! Career Growth Opportunity!This Jobot Job is hosted by: Lincoln SpragueAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $2...
  • Just Posted

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Help Desk / Service Desk Support
  • Odesus
  • Los Angeles, CA FULL_TIME
  • Job DetailsLarge Los Angeles based healthcare system of hospitals, clinics, and primary care providers is looking to hire an IT Service Desk Agent for a 6 month contract.Remote is ok but must reside w...
  • 11 Days Ago

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0 Help Desk Manager jobs found in Pasadena, CA area

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Customer Support Manager
  • Outdoor Lighting Manufacturing Company in Carson CA
  • Carson, CA
  • Job Description Job Description Job Overview: NLS Lighting, a family-owned commercial outdoor lighting manufacturer, is ...
  • 3/28/2024 12:00:00 AM

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Security Operations Support Manager
  • Bogaard Group International
  • Los Angeles, CA
  • Position Overview We are looking for a Security Operations Support Manager (UCAN) for a leading entertainment company to...
  • 3/28/2024 12:00:00 AM

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Creator Product Experience and Support Manager
  • Spotter
  • Culver City, CA
  • Overview: Spotter, named one of TIME100's Most Influential Companies this year, empowers top YouTube creators to acceler...
  • 3/28/2024 12:00:00 AM

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Entry Level Sales Support Manager
  • Prime Tech Enterprises
  • Santa Ana, CA
  • We are a growing sales and business support firm looking to hire an Entry Level Sales Support Manager to help us with ou...
  • 3/28/2024 12:00:00 AM

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Information Technology Support Manager
  • IMT Residential
  • Los Angeles, CA
  • Job Description Job Description Reporting to the Director of IT, the IT Support Manager is responsible for the informati...
  • 3/27/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA
  • Irvine, CA
  • Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global leader of video security equipment m...
  • 3/25/2024 12:00:00 AM

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IT Field Tech Lead
  • Vallarta Supermarkets
  • Santa Clarita, CA
  • IT Field Tech Lead Classification: Non-Exempt Reports to: IT Customer Support Manager JOB DESCRIPTION Position Summary: ...
  • 3/24/2024 12:00:00 AM

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Technical Support Manager
  • Dahua Technology USA, Inc.
  • Irvine, CA
  • Job Description Job Description Who we are: Dahua Technology USA Inc. is a subsidiary of Dahua Technology, a global lead...
  • 3/24/2024 12:00:00 AM

Pasadena is a city in Los Angeles County, California, United States, located 10 miles (16 kilometers) northeast of Downtown Los Angeles. The estimated population of Pasadena was 142,647 in 2017, making it the 183rd-largest city in the United States. Pasadena is the ninth-largest city in Los Angeles County. Pasadena was incorporated on June 19, 1886, becoming one of the first cities to be incorporated in what is now Los Angeles County, following the city of Los Angeles (April 4, 1850). It is one of the primary cultural centers of the San Gabriel Valley. The city is known for hosting the annua...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$117,947 to $155,703
Pasadena, California area prices
were up 3.2% from a year ago

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