Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Location: onsite 100% Morgantown, WV
Job Type: Full Time / Permanent
Work Authorization: No C2C or Sponsorship
The A.C.Coy Company has an immediate opening to direct hire Help Desk Tech will provide a positive experience to through evaluating users’ problems, determine if the problems are user, software, or equipment related. Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary. The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.
********Onsite only*******
Education: High School Diploma or equivalent
Experience Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint)
Desired: Associates’ degree in Information Systems / Computer Science or equivalent technical training
Desired: A , Network , MCDST or comparable MCP certification
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0 Help Desk Manager jobs found in Parkersburg, WV area