Help Desk Manager jobs in Parkersburg, WV

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Help Desk Analyst
  • A.C. Coy
  • Morgantown, WV FULL_TIME
  • Overview

    Location: onsite 100% Morgantown, WV

    Job Type: Full Time / Permanent 

    Work Authorization: No C2C or Sponsorship

     

    The A.C.Coy Company has an immediate opening to direct hire Help Desk Tech will provide a positive experience to through evaluating users’ problems, determine if the problems are user, software, or equipment related.    Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary.  The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.

     

    ********Onsite only*******

     

    Responsibilities

    • Successful work experience identifying PC problems to a functional level
    • Successful work experience handling repetitive telephone calls

    Qualifications

    Education: High School Diploma or equivalent

    Experience Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint)

    • Help Desk Experience
    • Healthcare experience/knowledge a plus
    • Experience preparing instructional documentation
    • Proven track record in the ability to take on additional responsibilities
    • Demonstrated good written and verbal communication skills
    • Customer Service skills

    Desired: Associates’ degree in Information Systems / Computer Science or equivalent technical training

    Desired: A , Network , MCDST or comparable MCP certification

  • 19 Days Ago

G
IT Help Desk Support
  • GABRIEL BROTHERS INC
  • Morgantown, WV FULL_TIME
  • To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
  • 17 Days Ago

A
Help Desk Technician
  • ASC
  • Washington, WV FULL_TIME
  • Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, config...
  • 27 Days Ago

M
Help Desk Analyst
  • Mon Health
  • Morgantown, WV FULL_TIME
  • Job Summary Comments With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problem...
  • 1 Month Ago

S
Associate Help Desk Technician - Casual
  • SYSTEM West Virginia University Health System
  • Morgantown, WV PART_TIME
  • Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
  • 2 Days Ago

S
FRONT DESK MANAGER
  • Sunshine Stores LLC
  • CAMBRIDGE, OH FULL_TIME
  • Job description for Front Desk ManagerResponsibilities for Front Desk ManagerResponsible for the running of the front desk by hiring and training all front desk agents and leading by example.Anticipat...
  • 8 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Parkersburg, WV area

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Parkersburg, WV
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

P
Technical Consultant - Patient Monitoring (Remote/Travel: Central PA/Upstate NY)
  • Philips
  • Reedsville, OH
  • Job Title Technical Consultant - Patient Monitoring (Remote/Travel: Central PA/Upstate NY) Job Description Allow your pa...
  • 3/28/2024 12:00:00 AM

H
Member Support Associate (Work From Home)>
  • Hotel Engine
  • Marietta, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

H
Member Support Associate (Work From Home)>
  • Hotel Engine
  • Athens, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/27/2024 12:00:00 AM

Q
Technical Support Specialist
  • Quidel Corporation
  • Athens, OH
  • Athens, OH / Technical Support / Full time Quidel Corporation is a is a leading manufacturer of diagnostic solutions at ...
  • 3/27/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Parkersburg, WV
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Marietta, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

M
Player Support Specialist - Work From Home>
  • Mountaintop
  • Athens, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio. The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$93,290 to $123,153
Parkersburg, West Virginia area prices
were up 1.2% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020