Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Job Title:
IT Help Desk II
Reports To:
IT Supervisor
Salary:
Base Rate
Purpose:
The IT Help Desk associate is responsible for providing technical assistance and support to users, ensuring efficiency and user satisfaction. This role involves resolving and tracking all employee IT issues, evaluating and maintaining hardware, software, and data communications systems, and providing consultation, troubleshooting, and technical support to management and staff. IT Help Desk associates also assists with the planning and implementation of special IT projects, contributes to application development and software customization, and helps maintain IT-related procedures and systems.
General Description:
Requirements
Clear All
0 Help Desk Manager jobs found in Paramus, NJ area