Help Desk Manager jobs in Palm Bay, FL

• Performs question/problem diagnosis and guides users through step-by-step solutions in a call center environment.
• Researches problems and solutions using Help Desk knowledge base and other available resources.
• Assists IT staff in deployment, maintenance, support, and end-user training for enterprise desktop applications.
• Maintains hardware and software inventory database, provides reports and updates documentation as required.  
• Provides desktop and mobile hardware and software support for all City of Cocoa employees and Elected Officials.
• Provides technical support for City Council Meetings (after-hours) and operates audio/visual equipment for video production during Council meetings.
• Mission Essential Employees may be required to work during a declared or undeclared emergency. 
• Overtime work may be required from time-to-time.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

• General knowledge of personal computer technology including desktops and mobile devices.  
• Basic knowledge of Microsoft Windows, enterprise desktop applications, computer networking, printer configuration, file sharing, email and use of the Internet/intranet.
• Skill in basic troubleshooting and problem solving relating to desktop operations.
• Skill in providing exceptional customer service and technical support to end users. 
• Ability to exercise tact and courtesy and work patiently with end users of all skill levels in training and problem solving.        
• Ability to communicate clearly, and interact with all levels of employees and officials, accurately and concisely through oral and in written presentations.  
• Ability to organize work, establishes priorities, meet established deadlines, and follow up on assignments with a minimum of direction.
• Ability to have a positive team-management attitude. 

Education and Experience:

CompTIA A certification and/or CompTIA Network certification with a minimum of one (1) year work experience or an equivalent combination of education, training, and experience.

Special Qualifications:

For positions requiring the operation of City vehicles, must possess a valid current Florida driver's license, or be able to acquire one within 45 days of hire.  Employee must be able to clear a FDLE/CJIS background check and security exam.

• Crawling: Moving about on hands and knees or hands and feet. 
• Crouching: Ability to bend the body downward and forward by bending leg and spine. 
• Feeling: Ability to perceive attributes of objects by touch.  
• Dexterity: Primarily with fingers, as in picking, pinching, or typing. 
• Grasping: Applying pressure to an object with the fingers and palm. 
• Handling: Picking, holding, or otherwise working, primarily with the whole hand. 
• Hearing: Ability to hear and understand at normal speaking levels with or without correction. 
• Kneeling: Bending legs at knee to come to a rest on knee or knees. 
• Lifting: Ability to frequently lift and move objects. 
• Mental Acuity: Ability to make rational decisions. 
• Pulling / Pushing: Ability to occasionally move objects up to 45 pounds. 
• Reaching: Ability to extend hand(s) and arm(s) in any direction. 
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. 
• Speaking / Talking: Ability to communicate clearly, accurately and concisely through speech.
• Standing: Particularly for sustained periods of time. 
• Stooping: Ability to frequently bend the body downward and forward by bending spine at the waist. 
• Visual Acuity: Ability to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading, operating motor vehicles; including color, depth perception, and field vision.
• Walking: Ability to move about on foot to accomplish tasks and moving from one work site to another.